Operational Administrator at Hire Resolve

Job Description

• A leading property management company is looking for an experienced Operational Administrator with strong experience in operations administration, executive support, reporting, KPI management, and project coordination to join their team in Pretoria. The successful candidate will provide administrative and operational support to the Operations Executive, coordinate operational reporting, maintain governance documentation, monitor key performance indicators, and support continuous improvement initiatives across a property portfolio.

Responsibilities:

• Provide comprehensive administrative support to the Operations Executive, including diary management, meeting coordination, agenda preparation, minute taking, and action tracking.
• Prepare weekly, monthly, quarterly, and executive operational reports and dashboards.
• Monitor and report on operational KPIs and identify performance trends.
• Maintain operational records and reporting within property management systems.
• Support Property Managers and Building Managers with system administration.
• Maintain Standard Operating Procedures (SOPs), operational policies, and compliance documentation.
• Coordinate operational audits and track corrective actions.
• Coordinate operational readiness activities across the portfolio.
• Analyse operational data and prepare management insights to support decision-making.
• Assist with operational project coordination, including milestone tracking and progress reporting.
• Maintain operational documentation, templates, manuals, and training records.
• Coordinate internal operational communications and stakeholder updates.
• Support continuous improvement, process optimisation, and operational standardisation initiatives.

Requirements:

• Diploma or Bachelor's Degree in Business Administration, Business Management, Operations Management, Property Management, or a related field.
• Qualification in Business Analysis or Project Management will be advantageous.
• Advanced Microsoft Excel and Power BI skills are advantageous.
• Minimum of 3 years' experience in operations administration, business administration, property management administration, or project coordination.
• Experience preparing management reports and executive dashboards.
• Experience monitoring and reporting on operational KPIs.
• Experience using property management or business systems such as FG Nexus, MRI, MDA, or similar.
• Strong knowledge of business administration, operational reporting, governance processes, project coordination, and data analysis.
• Advanced Microsoft Excel, report writing, dashboard management, and presentation preparation skills.
• Excellent organisational, communication, analytical, and stakeholder management skills.
• Highly organised, detail-oriented, proactive, professional, and able to manage multiple priorities.