Operational Comms & Change Manager at The Heineken Company

KEY RESPONSIBILITIES

Change Management and Communications planning & execution.

• Participate in the process of creating a detailed project plan.
• Develop detailed change management and communications plans in accordance with sound change methodologies to meet project objectives.
• Submit change management and communication plans to Project Manager for approval.
• Work closely with the Project Manager to ensure that plans align.
• Modify content as the project progresses or requires.
• Consult with the relevant internal divisions to obtain input into the plan and buy-in to the project.
• Source trainers from the business to train the applicable individuals and update training material for future use.
• Engage with trainers to ensure that training content is aligned to changes.
• Engage and manage external providers that contribute with communication tools.
• Deliver and contribute to projects including project execution, close out and reporting requirements.

Change Management Methodology Implementation

• Facilitate the development of the change management methodology in consultation with external consultants and ensure the methodology is tailored for the SSC landscape.
• Input into the adoption roadmap for change management methodology into the business
• Build capacity for change management in the business.
• Input into departmental change scripts and management briefs
• Monitor compliance to the change management methodology.
• Conduct periodic change management assessments for the business, as required.
• Monitor integration of change management into other adopted methodologies
• Guide and advise on change management implementation to the business in support of the Director. 

Communications

• Assist with the drafting, approval and publication of internal and external communications related to GBS changes or activities.
• Provide input for communication and training requirements related to projects, operational and functional changes or updates.
• Liaise with internal and external partners for creating content and design of internal and external communications.
• Review communications from business units to assist with editing and message consistency.
• Manage the relationship with the external design agency responsible for communication or site artwork.

EDUCATION & EXPERIENCE

• Bachelor’s Degree preferred and Change Management accreditation or equivalent experience.
• Qualification and / or equivalent experience in Operations Management, Leadership and Project Management are advantageous.
• Minimum of 5 years’ experience in Operations, Communications and Change Management
• Project Management (advantageous)
• Proven presentation skills
• Knowledge of project management principles
• Knowledge of Business process management
• Knowledge of Change management methodologies
• Knowledge and understanding of Information sharing methodologies and best practices
• Ability to analyze information. 
• Excellent written and verbal communication skills.
• Strong relationship building skills with stakeholders & stakeholder groups.
• Problem-solving aptitude
• Methodical and disciplined work approach.
• Excellent time management skills
• Tech-savvy in evolving technologies