Operational Security Administrator at Teraco

PURPOSE OF THE ROLE

• The Operations Security Administrators are also responsible for configuration and commissioning all new CCTV and access control deployments, in new builds and existing facilities.
• This position is an office based position and not remote working, except after hours for standby support.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Implement Security System configurations, as per Teraco standard.
• Provide effective problem diagnostics (troubleshooting), technical support, problem resolution. Support the on-site Site Security Managers to achieve quickest resolution time on all problems related to the Operational Security systems and devices. Support all sites, which may require traveling between sites by car or air. This must be done remotely and onsite.
• Skills transfer or training of colleagues/ service providers, including Bidvest Control Room staff.
• Where necessary, liaise directly with vendors to resolve hardware issues and escalate as appropriate.
• Liaising with vendors for replacement stock or spares for maintenance.
• Quality assurance (as per check sheets) and handover testing of new installations.
• Third party service provider job card review and approval.
• Project manage installation as assigned.
• Escalate calls that require the attention of the IT team by utilising the correct escalations channels.
• Document security administration procedures, implement the procedures as agreed and ensure evidence in respect of procedures is retained as per documented.
• Conduct daily checks of all security systems: Axis, Morpho, Gallagher, Cathexis, Dell Storage & EVIM.
• LAN administration, including switch management.
• Mapping of new camera’s according to security risk reviews.
• Adherence to standard operating procedures and to operational security governance and policies, including incident and change control procedures.
• Comply with Client specific security design and procedures.
• Assist with the design of the security solution for new or transitioned Teraco facilities.
• Implementation and monitoring of alerts on the Cathexis and Gallagher alert management systems.
• Ad-hoc duties (may be required to work afterhours or weekends)
• Comply to all information security policies and procedures and take initiative to provide input to improve Information Security, based on the ISO 27002 guidelines and NIST Information Security best practices.
• Manage risks associated with access to the information assets/systems.
• Once a month standby afterhours shift
• Requirements
• SKILLS REQUIREMENT
• Good communication skills
• Active listening – ability to understand requirements.
• Ability to communicate in English.
• Proactive problem solver
• Ability to work independently & a positive team player.
• Self-motivated
• Conducts self professionally, exhibits high levels of tolerance and patience.
• Responsible for continued learning and self-development.
• All activities performed on time.
• Ability to write reports, business correspondence, and procedures.

QUALIFICATIONS AND EXPERIENCE

• Matric
• Gallagher Security Professional certification preferred. If not, then essential that funded by and obtained within 6 months of employment.
• Minimum 4 years’ working experience on Security Solutions or switching preferred.
• IT Diploma/Certificate or equivalent NQF Level 6
• CCNA & CCNP Security (advantageous)
• SQL Server Management
• A+ (advantageous)
• N+ (advantageous)
• Experience in Vendor Management and related SLA’s
• Experience in administering and enforcing information security security best practices across multiple sites.
• Experience with the deployment of large-scale technology security solutions preferred.
• Previous experience in supporting a VMS system or IP camera network.
• Knowledge of Telecommunication and Data Centre environment
• Driver’s license and own car essential