Operations Coordinator WLC | Cape Town at Digitise

Mandatory Skills - 2 to 4 years’ experience in:

• Proven working experience as an administrator in a cleaning industry (preferred)
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Strong telephone skills.
• Confident and great with people on the phone. 
• Excellent communication skills
• Good time management skills.
• We have a BYOD policy (Must have own PC/Laptop, Wi-Fi, or Fibre as well as an Inverter or UPS backup)
• Must be results-orientated, driven, eager to learn and grow.
• Ability to work independently and as part of a team.
• Excellent people skills

Duties include but not limited to - 

• Calling new and existing clients for work 
• Building a strong working relationship with Clients and Applicants 
• Effective matching of applicants to jobs 
• Placing of applicant adverts on various job sites / portals 
• Screening of applications received, regretting unsuitable applicants and scheduling interviews with suitable applicants. 
• Conducting interviews 
• Maintaining the CRM system, reporting and data entry. 
• Answering incoming office calls on telephone system. 
• Preparing cost estimates and booking forms on the inhouse booking platform. 
• Working on various schedules for different internal processes. 
• General administration. 
• Handle complaints and feedback from clients. 
• Handle reassignment of tasks when needed. 
• Coaching and guiding applicants. 
• Following up with clients and constant relationship building. 
• Plan out work schedule for cleaners. 
• Solve operational problems and make decisions. 
• Supervise team of cleaners in their assigned task.