Operations Lead (Clothing Industry) at Pump & Abrasion Technologies

Role Purpose

• This role is responsible for running the day-to-day operations of the business. Working directly with the General Manager, the Operations Lead ensures that the business runs smoothly across retail, warehouse, systems, and teams. This person is accountable for execution, follow-through, and operational discipline across the company. This is a hands-on role, focused on making sure things happen, problems get solved quickly, and the business operates with consistency and structure.

Key Responsibilities

Day-to-Day Operations Management
Oversee the daily running of the business across:

• Retail stores
• Warehouse & logistics
• Order fulfilment
• Ensure all core operations are functioning smoothly and efficiently
• Step in quickly to resolve operational issues and bottlenecks
• Maintain high standards across all operational touchpoints

Execution & Follow-Through

• Ensure that priorities set by leadership are executed properly
• Follow up across teams to ensure tasks are completed on time and to standard
• Drive accountability across departments
• Take ownership of outcomes, not just tasks

Operations Coordination
Act as a central point of coordination between:

• Warehouse
• Retail
• Product
• Ensure clear communication and alignment across teams
• Keep everyone focused on what matters most operationally

Systems & Process Management
Build and maintain clear, practical operating processes
Improve workflows across:

• Inventory management
• Store replenishment
• Order fulfilment
• Ensure systems (Acumatica, Shopify, etc.) are being used properly and consistently
• Identify inefficiencies and implement simple, effective solutions

Reporting & Operational Visibility
Track and report on key operational metrics:

• Sales performance
• Stock levels and movement
• Fulfilment performance
• Run structured weekly operations meetings
• Highlight issues early and propose solutions

General Manager Support

• Act as an extension of the General Manager in day-to-day operations
• Take operational load off leadership
• Ensure priorities are being executed across the business
• Step into any area of the business where support is needed

Candidate Profile

The ideal candidate:

• Is highly organised and naturally structured
• Is extremely strong on execution and follow-through
• Takes ownership and gets things done without needing direction
• Is practical and solution-oriented
• Tech-savvy
• Communicates clearly and confidently across teams
• Thrives in a fast-paced, hands-on environment

Experience & Skills

• 7+ years’ experience in operations or business management
• Strong operational and organisational experience
• Experience working across multiple departments
• Strong Excel and reporting skills
• Comfortable working with systems and technology
• Experience in retail, eCommerce, or supply chain is highly advantageous