Operations Manager – Dikhololo at Beekman Group

The Operations Manager is responsible for the efficient running of the resort as a whole, including all areas of operations and onsite finances. The Operations Manager reports to the Resort Manager.

Key Performance Areas:

• The standard of maintenance at the resort must be in accordance with current industry expectations and improvements must be undertaken constantly.
• Resort stock and assets must be controlled, and the stock usage must be cost effective.
• The budgetary requirements must be adhered to.
• A high standard of cleanliness must be maintained.
• Efficient duty rosters must be distributed to all employees and monitored.
• Staff performance must be evaluated and maintained/improved.
• Any employee, whose duties include handling of money or Company assets, will be held accountable for any shortages, losses or excesses.
• Assume overall responsibility for all Food & Beverage outlets, Convenience Stores, Adventure Activities, Day Spa and Liquor store where applicable.
• Maintain healthy relations with all outsourced operators.
• Effectively delegate various responsibilities to the relevant senior management whilst maintaining overall accountability to the Resort Manager.
• The Operations Manager deputizes for the Resort Manager in his/her absence.

Position Requirements:

• 3 – 5 years’ experience in a Resort or General Manager Position
• Previous experience with Timeshare
• Must have HR & IR experience to deal with staff
• Excellent communication skills
• Be deadline orientated & have the ability to work under pressure
• Excellent decision making skills
• Un-endorsed Code 08 driver’s license
• Excellent interpersonal skills
• Above average computer literacy
• General maintenance knowledge / background
• Food & Beverage and Front Office is essential and Health spa experience beneficial

Person Requirements:

• Analytical
• Competitive
• Dynamic
• Performance driven
• Self-Starter
• Excellent interpersonal and communication skills
• Attention to detail