Operations Manager - Durban at Puratos

POSITION OVERVIEW

Reporting directly to the Branch Manager/National Operations Manager, the successful candidate for this key function will be responsible for:

• To provide customer service through efficient delivery of products to customers.

KEY TASKS

Manage delivery of products to customers

• Assess daily transport requirements based on Truck Routing done on the previous day by Route Planners
• Oversee and assist in loading of products onto trucks
• Supervise Pullers in cleaning of cages after loading of trucks is completed

Ensure transport availability

• Hold Meetings with Transport Supervisor to schedule vehicles for service

​​​​​​​Attend to logistic enquires and vehicle breakdowns

• Attend to queries from Telesales, Sales Reps, Drivers and Customers regarding deliveries
• Respond to Bidtrack Vehicle Tracking enquiries regarding delivery trucks
• Attend to all Vehicle Breakdowns reported

Manage staff and admin related matters

• Compile Timesheets for all staff in Warehouse and Distribution department
• Process all staff leave application forms submitted by Warehouse & Distribution staff and forward to Payroll Office
• Attend to all staff queries from Warehouse & Distribution staff
• Recruit casual staff
• Arrange transport for all delivery drivers arriving after 7PM
• Complete night-out Allowance forms for country drivers
• Supervise duties of staff reporting directly to Distribution manager
•  

Attend and Conduct Key Operations Meetings

• Attend Sales meeting every 2nd week
• Hold departmental meetings with Drivers and Truck Assistants every weeks on Monday mornings
• Hold departmental meetings with Pullers every week

Manage Food Safety

• Implementation and control of the food safety system
• Coordinate the work of warehouse staff in relation to food safety tasks.
• Ensure that all records in relation to food safety are maintained
• Carry out Food Safety training sessions
• Act as food safety representative during audits.
• Follow up on all Audit Non-Conformance

Manage Health and Safety

• Ensure that the requirements of the Occupational Health and Safety Act are complied with
• Ensure all health and safety precautionary measures are implemented
• Carry out Health and Safety training for staff     

Perform other duties as per operational requirements.

JOB REQUIREMENT

• Matric (Grade 12) and knowledge of Freight Transport Systems; National Diploma in Logistics is preferred.
• 3-5 years’ in a logistics environment.
• Computer literacy: MS Office suite (Outlook, PowerPoint, Excel, Word), SharePoint and WMS (Johannesburg branch only)
• Communicate with staff at all levels; communicate with persons outside the organisation; negotiate with customers; establish and maintain interpersonal relationships.
• Written comprehension – the ability to read and understand information and ideas presented through spoken words and sentences.
• Good communication skills - English is a prerequisite.
• Ability to read and write in English and any other language(s)
• Good personality, hardworking, team work, service orientated, creative, innovative, trustworthy, open to learn from feedback.