Operations Manager at Hollard Insurance

Job Advert Summary    

• An Exciting new opportunity have become available within Hollard Group Risk. We are looking to recruit an Operations Manager in our Admin Space in Cape Town.
• The Operations Manager will manage the daily support of our Admin Operations area of our company and plan the most efficient administrative procedures. You will need to lead a team of professionals to complete a range of administrative duties in different area.

KEY RESPONSIBILITIES:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• To ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly within HGR
• Recruit and train personnel and allocate responsibilities and duties
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor costs and expenses to assist in budget preparation
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments
• Develop a thriving team
• Train the team on HGR policies and processes within the Admin team.
• Keeping track of new and existing work items and ensuring that deadlines are met.
• Attend meetings with various stakeholders as required.
• Ensure effective communication between all stakeholders including clients, reinsurers, brokers and sales team with a view to build and maintain good stakeholder relationships and meet expectations.
• Ensure accurate and timeous provision of information.
• Quality control of output
• Adapt and collaborate effectively with team members in a fast-paced environment.
• Showcase analytical thinking and problem-solving abilities in the Admin Space
• Ability to optimise the receipt and management of member data within the organisation

Required Knowledge and Experience    

• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to adapt and collaborate effectively with team members.
• A team player with leadership skills
• Ability to work with and present to various stakeholders.
• Integrity
• Patience and tolerance
• Strong Self-management
• Strong role model, able to command respect.
• Proactive, capable of identifying and initiating change.
• Results and action orientated.
• Ability to deal with stressful environment and situations.

Educational Requirements    

• Bachelor's degree in a related field is preferred.
• Minimum of 5 -7 years’ experience as an Operations Manager in the Group Risk Environment.
• In-depth understanding of office management procedures and departmental and legal policies

Deadline:22nd August,2025