Vacancies at Hollard Insurance

Job Purpose:

• To lead, manage and optimise workforce operations across Client Services and the Administration & Indexing teams. This role ensures resources are dynamically aligned to business demand, driving service excellence, operational efficiency, and effective task distribution based on staff skills and capacity.

Key Responsibilities:

• Manage a cross-functional team across client service, admin, and indexing units
• Allocate tasks and shift resources dynamically based on skillset, business volume, and priority
• Implement agile workforce planning and reallocation models to improve efficiency and reduce bottlenecks
• Partner closely with both Admin and Client Service managers to align on daily and long-term goals
• Monitor KPIs across all units; implement coaching plans and targeted interventions as needed
• Ensure quality standards, service level agreements, and compliance metrics are consistently met
• Support and track individual and team performance through regular audits and reviews
• Drive end-to-end optimization of admin, client service, and indexing workflows
• Identify opportunities to cross-skill staff for greater flexibility and coverage
• Lead continuous improvement initiatives and collaborate on change management projects
• Build a high-performance, agile, and adaptable team culture
• Lead daily huddles, training sessions, and development planning
• Manage workforce engagement and retention through structured leadership and support
• Deliver consistent workforce reporting to Admin and Client Service managers
• Identify and escalate operational or financial risks in workflow and task assignments

Required Knowledge and Experience    

• Strong understanding of client servicing, admin processing
• Ability to manage cross-functional teams and flex resources based on need
• Leadership experience in the long-term insurance industry
• Experience in the role/ Similar role 

Educational Requirements    

• Matric
• Post matric studies/qualification an advantage
• RE5

Deadline:21st August,2025

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Job Advert Summary    

• An Exciting new opportunity have become available within Hollard Group Risk. We are looking to recruit an Operations Manager in our Admin Space in Cape Town.
• The Operations Manager will manage the daily support of our Admin Operations area of our company and plan the most efficient administrative procedures. You will need to lead a team of professionals to complete a range of administrative duties in different area.

KEY RESPONSIBILITIES:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• To ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly within HGR
• Recruit and train personnel and allocate responsibilities and duties
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor costs and expenses to assist in budget preparation
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments
• Develop a thriving team
• Train the team on HGR policies and processes within the Admin team.
• Keeping track of new and existing work items and ensuring that deadlines are met.
• Attend meetings with various stakeholders as required.
• Ensure effective communication between all stakeholders including clients, reinsurers, brokers and sales team with a view to build and maintain good stakeholder relationships and meet expectations.
• Ensure accurate and timeous provision of information.
• Quality control of output
• Adapt and collaborate effectively with team members in a fast-paced environment.
• Showcase analytical thinking and problem-solving abilities in the Admin Space
• Ability to optimise the receipt and management of member data within the organisation

Required Knowledge and Experience    

• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to adapt and collaborate effectively with team members.
• A team player with leadership skills
• Ability to work with and present to various stakeholders.
• Integrity
• Patience and tolerance
• Strong Self-management
• Strong role model, able to command respect.
• Proactive, capable of identifying and initiating change.
• Results and action orientated.
• Ability to deal with stressful environment and situations.

Educational Requirements    

• Bachelor's degree in a related field is preferred.
• Minimum of 5 -7 years’ experience as an Operations Manager in the Group Risk Environment.
• In-depth understanding of office management procedures and departmental and legal policies

Deadline:22nd August,2025

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Job Purpose

• This Claims Negotiator role will be responsible for managing Branch claims assigned, within the branch mandate, within the set standards required by the company thus contributing to the productivity of the claims department. Maintaining the standards of the claims department thus enhancing the image of Hollard, as well as ensuring technical aspects for claims settlement are adhered to. Contribute to the growth and profitability of Hollard and ensure strong working relationship between all stakeholders

Key Responsibilities:

• Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the Company.
• Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Registration: All claims received to be registered within 24 hours of receipt.

Required Knowledge and Experience    

• Good knowledge of Commercial (including AGRI) & Personal insurance with at least 5 years’ experience
• Claims procedure
• Insurance terminology
• Legal knowledge (prescription act, insurance act, FAIS)
• Underwriting knowledge (ability to interpret policy wording, understanding how claims information impacts on underwriting)
• Basic risk assessment knowledge (understand the assessment process, with an ability to appoint the right assessor)
• Reinsurance and treaties (basic understanding)
• Product knowledge
• Basic financial knowledge (estimates, premiums, co-insurance)
• FAIS compliance

Educational Requirements    

• NQF 4 Insurance qualification or equivalent advantageous

Deadline:21st August,2025