Operations Manager II at iOCO

What you’ll do:

• Manage service delivery in such a way that SLA and OLA requirements are exceeded and maximize customer satisfaction with the services delivered.
• Provide input and maintain critical operational processes and systems to support the business strategy.
• Monitor, manage, and ensure compliance with company policies and procedures, documented processes, and legislation to avoid financial and/or reputational risk to the organization.
• Demonstrate action taken to optimize resource utilization and/or cost-minimizing steps implemented.
• Ensure that all time material and billable work are invoiced according to the Client agreement.
• Conduct performance contracting including Performance and Personal.
• Development Plan within allocated time frames that will facilitate performance against deliverables.
• Facilitate the Recruitment process as per Company and/or BU-specific process.
• Conduct performance reviews and performance appraisals to measure performance and take corrective actions where necessary.
• Ensure sound leadership and management principles and processes are applied and aligned with the core values and best practices of the organization.
• Ensure that all HR Policies and Procedures as well as BU-specific procedures are adhered to, e.g. house rules, timekeeping, housekeeping, dress code, etc.
• Including conducting performance appraisals.
• Ensure that all forms (teams and own) required for processing are correct and submitted on time - Expense claims/Leave/Standby/all other documentation and provide complete Management reporting in the agreed format, accurately and timely.

Your Expertise:

• Function-related experience: 3 years
• Leading teams: 3 years
• Other experience: 3 years of senior management experience with strategy orientation

Qualifications Required:

• Grade 12
• ITIL Foundation 4 and ITIL Intermediate
• Soft Skills 
• Applicable Tertiary Qualification
• Project Management Certificate 
• MCSE / MCSA

Other

Other information applicable to the opportunity:

• Permanent position
• Location: Johannesburg (Sandton) 
• Work environment: Onsite
• Travel: Own Vehicle Essential