Operations Manager(Phinda Mountain Lodge) (ZN_OpsManager_Phinda) at andBeyond

KEY OUTPUTS:

• Meet and Greet all Guests
• Cover all daily and weekly requirements of the Lodge Manager when on leave
• Host agents, media and groups
• Ensure guest delights happen daily
• Host evenings as required by business levels
• Weekly planning – training, guest requirement and staffing levels
• Housekeeping-Room checks
• Kitchen
• Ensure that minimum standards as per BOPs are adhered to in all departments
• Weekly visits to Rock Lodge
• Departmental and finance meetings
• Positive Health
• Staff Welfare
• Training
• Stock take
• Complete performance reviews for those staff reporting to you
• Ensure the departments you are responsible for have their performance reviews completed on time
• Attend Health and Safety meeting each month and ensure your departments have made any necessary adjustments
• Ensure any overruns in time sheets in your departments are remedied with under-time
• Budget lines:
• Promote teamwork between departments

KNOWLEDGE REQUIRED:

• At least 3 years relevant experience in a 5-star operation
• Some form of managerial training
• Company Knowledge (andBeyond and Wild Impact)
• Valid unendorsed SA driver’s license essential.

SKILLS REQUIRED:

• Communication skills - with guests and fellow staff members
• Lateral thinking ability
• Initiative
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Leadership
• Honest, have good integrity, proactive and driven person who has career ambitions
• Good interpersonal skills
• Passion for guest delight

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Previous camp or lodge manager experience
• Previous experience in working with kids an advantage

Deadlinne:26th August,2025