Operations Manager at Pragma Global

Job Advert Summary    

• At Pragma, we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.
• Are you passionate about technology, innovation, and improving asset reliability? We’re looking for a dynamic Operations Manager to take ownership of a small, but growing division focused on developing and delivering cutting-edge APM (Asset Performance Management) services.
• As the Ops Manager, you’ll lead a small, dedicated team that defines, develops, and implements asset performance management solutions powered by the latest in IoT and digital technologies.
• This role combines hands-on leadership, technical insight and project management. You’ll be responsible for managing projects, key account management, financials and ensuring we deliver measurable value to our clients.

Minimum Requirements    

• A tertiary qualification in project or operations management or a related field.
• A minimum of 5 years professional experience in a related role.
• Keen interest in data and software and the way it all comes together.
• Good and professional communication skills.
• Technical aptitude would be an advantage.

Duties & Responsibilities    

• Lead and grow a team delivering APM and reliability services to clients.
• Develop and implement APM strategies, tools, and solutions using IoT and data-driven technologies.
• Oversee project delivery, ensuring quality outcomes and client satisfaction.
• Collaborate across teams to align APM solutions with business objectives and emerging industry trends.
• Manage business unit (financials, human resources and service delivery).   
• Manage projects effectively and profitably, as defined in the client proposal, service level agreement (SLA) or project plan.    
• Client relationship management.   
• Provide support and fault-finding.    
• Develop asset management standards aligned with the company methodology

Deadline:16th November,2025