Operations Manager at Volvo Group

Job Objectives:

• Accountability and optimization of performance for the RDC operational processes (unloading, checking, put-away, picking, packing, loading, quality checking, discrepancy detection and investigation, inventory management, return & buyback, etc.).
• Drive Operational Excellence through the effective implementation and application of lean principles reflected in the Volvo Performance System (VPS) methodology.
• Responsible for healthy employee relations at the warehouse and develop relationships towards better employee engagement.
• Secure a safe & healthy working environment for all employees and personnels working in the warehouse.
• Develop, recommend, and implement improvements in the internal materials handling and administrative processes to improve quality, customer service, lead-time, productivity, and cost-efficiency.
• Develop the warehouse personnel, organization, and environment to improve flexibility, teamwork, motivation, skillset, and attitude through team meetings, training, performance evaluation tools, providing necessary coaching, and proactive succession planning - all in line with the Volvo Group Values creating an engaged and inclusive organization.
• Manage operational internal interfaces and external customer demands having efficient communication and relationships to ensure the needs of our organization and customers are met.
• Participation and contribution to key transformation projects on all activities related to RDC Johannesburg by showcasing project management competencies and skills.
• Compliance with Internal/External Audits without any non-conformance and ensuring adherence to systems and processes to Audit Standards.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

• You have a Matric or hold a University degree or equivalent.
• You have substantial experience in Logistics, DC operational processes and experience in Volvo or Global Supply Chain processes and tools.
• You are an active management team member, demonstrating a high value-based leadership.
• You possess good problem-solving abilities and understanding of people management. 
• You like to work together with people across diverse backgrounds. In a group that values safety, quality, environment, diversity, and respect for the individual, you hold a strong personal credibility, integrity, creativity, and strong coaching skills. 
• You are skilled in developing team leaders and members, having very good interpersonal relations and organizational development mindset, and bring continuous improvement leadership skills with ability to unlearn, learn continuously and to inspire others to do the same, fostering a culture of adaptability, collaboration and growth. 
• You have significant change management experience and demonstrated ability to set demanding targets and to motivate teams and individuals to deliver outside their comfort zones. 
• You have a cross-functional mindset with good influencing skills and able to create trusting relationships despite cultural differences and geographical distance. 
• You have strong interpersonal skills with a high degree of 'flexibility', including networking effectively across the Volvo organization and within SML Lyon & International region. 
• You can develop an excellent working climate and atmosphere aligned with the Volvo Group Values and our Code of Conduct. 
• You are a role model in driving Volvo culture by being energetic, engaging and innovative to develop and influence people around you to always do their best. 
• You have excellent people management skills and a strong communicator (verbally and in writing), and skilled in the English language.