Active Jobs at Volvo Group

Job Objectives:

• Customer satisfaction and complain handling.
• Planning the workshop utilisation capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To Transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and Volvo.
• To assist Technicians with VST’s & RST’s.To assist with the Workshop administration duties.
• To check and maintain maintenance parts store.To assist with Health & Safety requirements of the branch.To conduct regular checks on Company vehicles as per the company policy.

Qualification & Job Experience

• Matric / N4.
• Administration Diploma (an advantage).
• 2 year minimum strong administration in a workshop environment.

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Job Objectives:

• To ensure and manage good Customer relations.
• Serve as the first point of contact for dealers via support mailboxes, telephone, and Argus on dealer queries.
• Interface with and respond to all dealer queries in a timely and professional manner.
• Follow up on all dealer and supplier discrepancies, including credit notes and processing issues.
• Analyze and act on inbound lead time follow-ups, coordinate with Customs & Freight Controller for Estimate Time of Arrival (ETAs).
• Liaise with Vehicle off Road (VOR) Procurers/Helpdesks for VOR orders and manage order Class 1 and 2 Back Orders with the central warehouse.
• To follow up with Warehouse on all orders, collections, delivery issues, nil picks, delays, discrepancies and Transport delays etc.
• Ensure timeous placement of orders to meet central warehouse deadlines.
• Monitor and report on service provider performance against SOPs.
• Follow up and support dealer discrepancies (Processing, lead times, credit notes and outstanding discrepancies)
• Coordinate and handle order entries and special demand orders (unnumbered routines, chassis-unique items).
• Contribute to continuous improvement initiatives within the Customer Service Centre.
• Ensure continuity of daily operations when acting as back-up within the Customer Service Centre.
• Coordinate and communicate with internal departments to resolve cross-functional queries.
• Evaluate dealer survey results and follow up on feedback to enhance service delivery.
• Manage BA and Dealer ETA reports, ensuring accuracy and follow-through.
• Handle dealer returns, core returns, and buybacks efficiently.
• Quote and process cab orders accurately.
• Communicate supplier rejections and coordinate returns or corrective actions.
• Maintain and improve customer relations through continuous improvement, solution-oriented support, activities and initiatives using the Volvo Performance System (VPS) methodology.
• Manage In and Outbound Costs.
• VOR Validations and reporting.

Qualification & Job Experience

• Matric / Grade 12.  
• 2-5 years in the commercial vehicle industry.

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Job Objectives:

• Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
• Interpret and implement information in Volvo Manual and Service Literature.
• By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
• Follow repair, maintenance instructions and specifications as per the manual.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
• Follow procedures for breakdown work:
• Liaise with driver before responding to customer breakdowns;
• Ensure the correct documentation is in place and accurately completed before submission.
• Compliance to ISO 9001 and other Safety standards.

Qualification & Job Experience

• Matric/N3.
• Trade Test Certificate - Qualified Diesel Mechanic.
• 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.

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Job Objectives:

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Qualification & Job Experience:

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.

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Job Objectives

Receiving/Inbound 

• Ensure and oversee that the receiving of goods are done according to Volvo procedure.
• To ensure that all parts are received accurately against documentation and within prescribed time as set by KPI standards. 
• To timeously record all discrepancies on the GDS system when parts received are not conforming to standards and to document descriptions and part numbers. 
• Ensure that parts are binned according to system allocations and not according to label allocations. 

Outbound 

• Process all customer order requests and ensure correct picking, packing and distribution of parts according to the Volvo procedures. 
• Must at all times make sure that the system is updated after authorization. 
• To make sure the correct parts and quantities are dispatched as per invoice. 
• To provide an efficient and effective service to the workshop by ensuring that all Technicians receive their parts as soon as orders are processed, and parts are picked. 

Credit Notes 

• To ensure that credit notes are checked and signed off for processing. All credit notes to be filed in sequence and stored. 
• To ensure that the correct procedures are followed when processing credits i.e. No electrical parts are returned etc. 

Perpetual Stock Counts and Bin Verifications 

• Ensuring that perpetual counts are done on a daily basis as per set quantities on the total volume of the Warehouse. 
• To make sure a thorough investigation is done when discrepancies occur. 
• All adjustments to be investigated and updates to be authorized before the system is updated. 

House Keeping 

• Ensure warehouse premises (inside/outside) always neat and tidy. 
• Ensure parts stored correctly. 
• Ensure all parts are binned correctly. 
• Ensure waste collected timeously. 
• Perimeter secure. 

Exchange Parts 

• Ensure parts from customer are at the agreed exchange standards (See Manual). 
• Responsible for physical receiving & storage. 
• Responsible for preparing supplier/core returns. 
• Ensure that the packing and labeling of core parts be returned to PDC. 

Health and Safety 

• To ensure that all warehouse personnel abide by the rules and regulations set aside in the Volvo procedures regarding health and safety. 

Qualifications & Job Exprience

• Matric / Grade 12.
• Diploma in Warehouse management or a minimum of three years warehousing experience. 

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Job Objective:

Client liaison – Build good relationship between Company and Customer;

• Ensure zero customer complaints.
• Receive sales order from client.
• Timeous processing of parts sales.
• Preparation of quotes and invoices.
• Quotes, customer orders & invoices are correctly filed at all times.
• Ordering urgent orders from central warehouse.
• Invoice register up to date at all times.
• Distributing backorder parts to relevant customer.
• Parts catalogue up to date at all times.
• Monitoring delivery and collection of parts to customers.
• Monitoring picking of customer invoices.
• Follow up on V.O.R orders from customers and give feedback.
• Filing of quotes, customer orders and invoices.
• Control of invoice register.
• Assisting with stock take procedures.
• Overtime and Standby.
• Updating and maintenance on all Parts Catalogues.
• Achieve Sales Targets/ KPIs.
• Assisting in all parts operations where requested.
• Create and maintain Customer Base.
• Daily follow-up on customers.
• Obtaining of new customers.
• Compliance to ISO 9001 and Safety;
• All process in your area of responsibility are following ISO standard
• Ensure the safety process are followed
• Ensure the Safety Act and Regulation is adhered to
• Provide assistance to Warehouse Supervisor/Controller when required

Expectations

The Parts Sales person is responsible to maintain process within the Parts Department:

• To meet the set business goals within the Department.
• Ensure optimal customer satisfaction.
• To manage his actions and business dealings according to the Volvo Way.
• To utilise available systems to achieve optimal business performance.
• To raise awareness of the Volvo brand and promote the brand image.
• The job holder can expect adequate resources, objectives, professional guidance and support.

Qualification & Job Expereience 

• Matric.
• Computer Literate (MS Word, Excell, Power Point, Outlook).
• Technical background would be an advantage.
• Previous experience in a Parts Retail environment.
• A minimum of 3 years Parts Sales Experience.

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Job Objectives: 

• Debtors control and portfolio monitoring: identification and collection of overdue accounts with accurate reporting.
• Make quality telephone calls, send clear, concise emails and letters of demand to recover overdue debt as often as required or dictated by policy, mandate and/or legislation, whilst maintaining accurate records.
• Communicate, coordinate and liaise extensively with debtors, internal Remarketing Specialist, internal commercial teams, other internal departments, attorneys, dealers, and external agents to resolve disputes or queries, collect assets and queries to clear/collect the outstanding debt.
• Daily tasks which include inter alia: liaison with attorneys, issuing of statements, performing direct debit runs, obtaining debit order mandates, CIPC checks, allocation on system of unknown deposits and/or EFT payments received in bank, reporting, rejected debit order follow up and refund coordination.
• Contribute to income generation by collecting late payment/past due interest charges.
• Enforce company credit policies, ensure compliance with local legislation and commend accounts for legal action when necessary.
• Obtaining insurance confirmations for customers in default, arranging company insurance if required and regular monitoring of insurance confirmations being in place.
• Be part of projects and system testing as required by business from time to time.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

• University degree or equivalent would be advantageous.
• Education in both Finance (Accounting) and Law would be a benefit.
• Typically, 3 to 5 years of debt collection / debtors control experience, preferably in the financial services and/or captive asset based finance industry in a commercial vehicle (trucks / construction equipment) environment.

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Job Objectives:

• Fault-finding and diagnosis on Volvo Products by interpreting product “under performance” and/or failure.
• Interpret and implement information in Volvo Manual and Service Literature.
• By following directives provided in Workshop Manuals, produce work of Volvo acceptable standards.
• Follow repair, maintenance instructions and specifications as per the manual.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
• Follow procedures for breakdown work:
• Liaise with driver before responding to customer breakdowns;
• Ensure the correct documentation is in place and accurately completed before submission.
• Compliance to ISO 9001 and other Safety standards.

Qualification & Job Experience

• Matric/N3.
• Trade Test Certificate - Qualified Diesel Mechanic.
• 3 years Dealership experience in maintenance and repairs of heavy commercial vehicles.

go to method of application »

Job Objectives:

• Accountability and optimization of performance for the RDC operational processes (unloading, checking, put-away, picking, packing, loading, quality checking, discrepancy detection and investigation, inventory management, return & buyback, etc.).
• Drive Operational Excellence through the effective implementation and application of lean principles reflected in the Volvo Performance System (VPS) methodology.
• Responsible for healthy employee relations at the warehouse and develop relationships towards better employee engagement.
• Secure a safe & healthy working environment for all employees and personnels working in the warehouse.
• Develop, recommend, and implement improvements in the internal materials handling and administrative processes to improve quality, customer service, lead-time, productivity, and cost-efficiency.
• Develop the warehouse personnel, organization, and environment to improve flexibility, teamwork, motivation, skillset, and attitude through team meetings, training, performance evaluation tools, providing necessary coaching, and proactive succession planning - all in line with the Volvo Group Values creating an engaged and inclusive organization.
• Manage operational internal interfaces and external customer demands having efficient communication and relationships to ensure the needs of our organization and customers are met.
• Participation and contribution to key transformation projects on all activities related to RDC Johannesburg by showcasing project management competencies and skills.
• Compliance with Internal/External Audits without any non-conformance and ensuring adherence to systems and processes to Audit Standards.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

• You have a Matric or hold a University degree or equivalent.
• You have substantial experience in Logistics, DC operational processes and experience in Volvo or Global Supply Chain processes and tools.
• You are an active management team member, demonstrating a high value-based leadership.
• You possess good problem-solving abilities and understanding of people management. 
• You like to work together with people across diverse backgrounds. In a group that values safety, quality, environment, diversity, and respect for the individual, you hold a strong personal credibility, integrity, creativity, and strong coaching skills. 
• You are skilled in developing team leaders and members, having very good interpersonal relations and organizational development mindset, and bring continuous improvement leadership skills with ability to unlearn, learn continuously and to inspire others to do the same, fostering a culture of adaptability, collaboration and growth. 
• You have significant change management experience and demonstrated ability to set demanding targets and to motivate teams and individuals to deliver outside their comfort zones. 
• You have a cross-functional mindset with good influencing skills and able to create trusting relationships despite cultural differences and geographical distance. 
• You have strong interpersonal skills with a high degree of 'flexibility', including networking effectively across the Volvo organization and within SML Lyon & International region. 
• You can develop an excellent working climate and atmosphere aligned with the Volvo Group Values and our Code of Conduct. 
• You are a role model in driving Volvo culture by being energetic, engaging and innovative to develop and influence people around you to always do their best. 
• You have excellent people management skills and a strong communicator (verbally and in writing), and skilled in the English language. 

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Job Objectives:

• To ensure you achieve the strategic business plan and objectives.

To meet or exceed planned performance against the following KPI’s:

• Parts sales and Gross Profit (GP).
• Workshop sales and Gross Profit (GP).
• Materials & Conversions.
• S & A Expense Control (Profit and Loss Statement).
• Aftermarket absorption.
• Operating Income / Margin.
• To ensure that you and employees comply with all Health and Safety requirements in the execution of their duties.
• Drive customer satisfaction by ensuring that all activities are customer centric and value adding.
• Ensure that WIP is managed by correctly allocating costs and invoicing work at the earliest opportunity whilst adhering to the Company’s work instructions and procedures.
• Ensure a full staff compliment at all times and ensuring that procedures are followed in line with relevant policies.
• Ensure the completion of performance evaluations on a regular basis.
• Effectively communicating with Business Control to ensure consistency with projections.
• Coordinating regular meetings with the managers to ensure their profitability and efficiency.
• To manage, develop and motivate employees in accordance with Company policy and culture.
• Overseeing and maintaining compensation plans for all employees as per the company policy.
• Ensure that all performance touch points and dialogues be completed on a regular basis.
• Ensure that all Volvo Group policies and procedures are adhered to and that all legislation is complied to.
• Ensure that the dealer is run as efficiently as possible.
• Supervision of daily staff activities.
• Effective daily planning of work ensuring efficiency at all times.
• Allocate available Technician according to the production plans.
• Ensuring high level of customer satisfaction is met consistently.
• Liaise with service advisor to ensure correct completion and processing of documentation.
• Monitor and control progress of jobs ensuring feedback to service advisors.
• Ensure relevant technical literature is in place providing guidance where required.
• Ensure that Technicians comply with the Volvo Standards.
• Ensure necessary control of workshop equipment, vehicles and special tools.
• Observe and follow directives given in policies, instructions as well as SHEQ.
• Ensure road testing and programming of vehicles according to required standards.
• Ensure vehicle testing is carried out.
• Address any issues of poor workmanship immediately.

Qualification & Job Experience

• Matric / N3.
• Diesel Mechanic Trade Test.
• Five (5) years’ experience working as a Diesel Mechanical, 2 of which must be in a Team Leader/ Supervisor capacity within the workshop environment.