Collections Officer at Volvo Group

Job Objectives: 

• Debtors control and portfolio monitoring: identification and collection of overdue accounts with accurate reporting.
• Make quality telephone calls, send clear, concise emails and letters of demand to recover overdue debt as often as required or dictated by policy, mandate and/or legislation, whilst maintaining accurate records.
• Communicate, coordinate and liaise extensively with debtors, internal Remarketing Specialist, internal commercial teams, other internal departments, attorneys, dealers, and external agents to resolve disputes or queries, collect assets and queries to clear/collect the outstanding debt.
• Daily tasks which include inter alia: liaison with attorneys, issuing of statements, performing direct debit runs, obtaining debit order mandates, CIPC checks, allocation on system of unknown deposits and/or EFT payments received in bank, reporting, rejected debit order follow up and refund coordination.
• Contribute to income generation by collecting late payment/past due interest charges.
• Enforce company credit policies, ensure compliance with local legislation and commend accounts for legal action when necessary.
• Obtaining insurance confirmations for customers in default, arranging company insurance if required and regular monitoring of insurance confirmations being in place.
• Be part of projects and system testing as required by business from time to time.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

• University degree or equivalent would be advantageous.
• Education in both Finance (Accounting) and Law would be a benefit.
• Typically, 3 to 5 years of debt collection / debtors control experience, preferably in the financial services and/or captive asset based finance industry in a commercial vehicle (trucks / construction equipment) environment.