Operations Support Consultant (Contact Centre) at Hollywoodbets

• We have an amazing opportunity for an Operations Support Consultant (Contact Centre) be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for supporting the structure to all Contact Centre departments and assisting with requests, and enquiries from Contact Centre departments with the aim of adequately and timeously resolving these matters. Offering support to the Contact Centre Operations Management Team.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid driver’s license
• 2 – 3 years of administration management experience.
• 2 – 3 years of operations admin or support experience.

A Bonus to have:

• Degree/Diploma in related field.
• 2 – 3 years of Contact Centre admin support knowledge.

What You’ll do for the Brand:

• Communicating new procedures/ Circulars/ Memos to Contact Centre departments
• Planning and roll out of marketing campaigns/ strategies with Contact Centre departments
• Requesting monthly breakdown of expenses from various departments
• Review relevance and accuracy of expenditure per department and business unit by line item
• Analyzing bottom performer analysis received from MIS and ensuring PIP process is being implemented and followed
• Requesting of order numbers related to the contact centre
• Requesting and tracking of all POPI sensitive data for data erasure requests and Gambling Board queries to be filtered down to the relevant department managers and deadline tracked
• General assistance in administrative duties for the Contact Centre team
• Assisting with stock control of stationery, uniforms, incentive merchandise
• Daily, weekly, monthly reporting to Senior Operations Manager & Head of Contact Centre’s
• Ordering of new TM items on take on and dealing with Stock
• Assist with planning and implementation of projects within the Contact Centre
• Reporting and analyzing attendance rosters and registers to identify trends and patterns
• Identifying trends and patterns within time and attendance reporting.
• Complete time sheets and overtime tracker on a weekly and monthly basis.
• Minute all meetings in the Contact Centre and booking of boardrooms
• Assist in managing the Contact Centre events calendar (Fun days, new innovations, Theme days, Charity drives etc.)
• Ensure disciplinary and training records are filed and kept up to date
• Ensure team member’s transport is organized by sending the trip sheets daily and communicating with the driver.
• Identify team members who have absconded, attempt to contact them and start the desertion process if no contact is established
• Ensure all terminations are actioned on HIS and all leave applications are updated on ESS
• Actively promote the Hollywood values. Live the values and lead as an example to the team.

Other

• Ability to work under pressure and in a fast-paced growing environment.
• Manage data security and accessibility
• Will be required to travel from time to time
• Strong business acumen

What You’ll Bring to the Team:

• Strong business acumen
• Excellent financial management skills
• Good problem-solving ability
• High level of accountability
• Attention to detail
• Good reporting skills
• Exceptional communication skills