Current Openings at Hollywoodbets

• The position will be responsible for the design, execution, and communication of CSI programme in the region, budget framework and timeframes through ensuring that CSI processes and standards are consistent with company strategy and BEE objectives.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 3-4 years administrative experience.
• Experience in corporate social investment.

A Bonus To Have:

• A Diploma or Degree in a related field. 

What You’ll Do For The Brand:

• Responsible for defining and developing plans that will strengthen the company’s CSI objectives.
• Present plans based on research, cost, considering ideas/strategies. Coordinate the implementation of projects to drive CSI strategy nationally. Ensure team members participate in all CSI efforts.
• Manage relationships with key stakeholders/managers/team members necessary to partner with for the effective implementation of projects.
• Responsible for smooth execution of CSI initiatives/events in the region.
• Respond to NPO requests. Maintain a database of beneficiaries.
• Feedback to marketing in order to enhance the brand and exposure from CSI initiatives in local communities.
• Report on CSI spend in line with priorities and ensure alignment to the BEE requirements.
• Reporting: Prepare and submit internal reports to relevant parties.
• Ensure that there is an assessment/follow up after a CSI initiative to promote the societal impact of the projects as per agreements with the beneficiaries and delivery partners.
• Manage CSI calendar of events throughout the year.
• Ensure and maintain organizational compliance with relevant industry and legislative requirements
• Relationship management with the Gambling Board in the region to foster and promote sound working relationships.
• This role requires travel across the region.
• Support other Foundation departments as needed.
• Any other tasks that might be required.

What You’ll Bring To The Team:

• Good communication and interpersonal skills.
• Impressive planning, organisation and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and always show initiative.
• Ability to work under pressure and still produce good quality results timeously.
• Excellent presentation and reporting skills.

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• We have an amazing opportunity for an Operations Support Consultant (Contact Centre) be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for supporting the structure to all Contact Centre departments and assisting with requests, and enquiries from Contact Centre departments with the aim of adequately and timeously resolving these matters. Offering support to the Contact Centre Operations Management Team.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Valid driver’s license
• 2 – 3 years of administration management experience.
• 2 – 3 years of operations admin or support experience.

A Bonus to have:

• Degree/Diploma in related field.
• 2 – 3 years of Contact Centre admin support knowledge.

What You’ll do for the Brand:

• Communicating new procedures/ Circulars/ Memos to Contact Centre departments
• Planning and roll out of marketing campaigns/ strategies with Contact Centre departments
• Requesting monthly breakdown of expenses from various departments
• Review relevance and accuracy of expenditure per department and business unit by line item
• Analyzing bottom performer analysis received from MIS and ensuring PIP process is being implemented and followed
• Requesting of order numbers related to the contact centre
• Requesting and tracking of all POPI sensitive data for data erasure requests and Gambling Board queries to be filtered down to the relevant department managers and deadline tracked
• General assistance in administrative duties for the Contact Centre team
• Assisting with stock control of stationery, uniforms, incentive merchandise
• Daily, weekly, monthly reporting to Senior Operations Manager & Head of Contact Centre’s
• Ordering of new TM items on take on and dealing with Stock
• Assist with planning and implementation of projects within the Contact Centre
• Reporting and analyzing attendance rosters and registers to identify trends and patterns
• Identifying trends and patterns within time and attendance reporting.
• Complete time sheets and overtime tracker on a weekly and monthly basis.
• Minute all meetings in the Contact Centre and booking of boardrooms
• Assist in managing the Contact Centre events calendar (Fun days, new innovations, Theme days, Charity drives etc.)
• Ensure disciplinary and training records are filed and kept up to date
• Ensure team member’s transport is organized by sending the trip sheets daily and communicating with the driver.
• Identify team members who have absconded, attempt to contact them and start the desertion process if no contact is established
• Ensure all terminations are actioned on HIS and all leave applications are updated on ESS
• Actively promote the Hollywood values. Live the values and lead as an example to the team.

Other

• Ability to work under pressure and in a fast-paced growing environment.
• Manage data security and accessibility
• Will be required to travel from time to time
• Strong business acumen

What You’ll Bring to the Team:

• Strong business acumen
• Excellent financial management skills
• Good problem-solving ability
• High level of accountability
• Attention to detail
• Good reporting skills
• Exceptional communication skills

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• We have an amazing opportunity for a Resulter to be based in Umlhanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to result all of the information in an accurate time order sequence.

 With Hollywoodbets You Will:  

•  Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
•  Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
•  Grow with our development plans and culture that allows you to further your career.

You Bring:

• Basic computer skills.
• Basic knowledge of horseracing.  

What You’ll Do for The Brand:

• Log on to SAFTOTE/Tabonline websites and result accurately on EIS/SYX.
• Report on open bet losses.
• Ticket/pool limits to be identified.
• Scratching for all Mixa’s to be kept up to date.
• Clear un-resulted bets as per report.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Pay great attention to detail and be able to analyse data

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• We have an amazing opportunity for a Senior Betting Risk Team Leader to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for analyzing betting and financial information to optimize risk reporting and risk identification. Advise on the financial risk management pertaining to report commentary, analytics and insights whilst coordinating team deliverables, managing the day-to-day operations within the department and leading a team of betting risk analysts. Key attributes that we seek in a candidate is an individual proficient with organization platforms and product types and who can solve complex problems. The ideal candidate will have overall inherent traits such as paying attention to detail and applying balanced judgement in decision making.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career. 

You Bring:

• Valid Driver’s License
• Computer literate (advanced excel)
• At least 2 years’ experience in a role within an Internal Audit function or Risk Management.
• Experience in working with big data, advanced excel and SQL

A Bonus To Have:

• Own Transport
• Relevant Degree

What You’ll Do For The Brand:

• Financial Metrics/Operational Duties :
•  Develop appropriate processes and control systems to ensure mitigation of risk relating to the ibranch   operations.
•  Lead the design and establishment of a strong controlled environment, ensuring timely identification   and resolution of risks.
•  Facilitate with the development and review of robust standardized Standard Operating Procedures (SOP) and maintenance thereof.
•  Report daily on operational progress and findings as well as compilation of monthly reports to be distributed to management highlighting key risk areas and operational performance.
• Create exception reports and alerts to inform the respective parties of any anomalies identified in the betting system in order to mitigate risks.
• Effectively communicate findings to the process owners and support the mitigation of control weaknesses in a collaborative manner.
• Evaluate the adequacy and effectiveness of internal controls and agreed management actions. 
• Timeous and accurate reporting of findings with material value or risk.
• Work closely with the development and operational teams to test integrations and new products.
• Design and lead a strong control environment in the business by effectively communicating to relevant stakeholders and address challenges and gaps in a timely manner. 
• Continuously look to improve efficiency and effectiveness through ongoing learning/development and new techniques. 
• Perform consulting activities and ad hoc assignments as they arise. 
• Able to build effective teams that are committed to organizational goals and initiatives. 
• Foster a team culture that is aligned with the organization’s goals and initiatives, promoting continuous learning and development.
•  Assist betting risk analysts with their daily tasks and step in when required.
•  Proactively identify opportunities to improve operational efficiency and effectiveness through process   optimization and the adoption of new techniques.
• Take on consulting activities and ad hoc assignments as needed to support the organization's  objectives.
• Attend risk mitigating workshops/seminars.

People

•  Approval and creation and maintenance of roles and job descriptions and KPIs/KPAs.
•  Lead and mentor the Betting Risk team, providing guidance and support for risk analysts with their   daily tasks.
•  Performance management of team members and disciplinary
•  Enforcing ethical, honest, transparent, fair work environment
•  Approving and identification of training as and when needed for team members
•  Formal setting up of individual team member meetings (Initial meeting to layout the KPIs/KPAs,   quarterly tracking meeting, half year review and year-end review
•  Ensure the adequate recognition and motivation of team members, celebrating achievements and   fostering a positive work culture.
•  Talent retention (through role creation, career path planning)
•  Approve and identify training needs for the team, ensuring all team members have access to the   necessary learning opportunities to excel in their roles.
•  Succession planning
•  Sustainable morale and team building
•  Ethics and fraud workshops
•  Recruitment and related interviews
•  Induction and comfort or new team members
•  Monitoring of sick leave
•  Approval of leave, bio time, phone usage
•  Implementation of HR initiatives
•  Monitoring of team member productivity, punctuality, breaks and smoke breaks
•  Approving and monitoring of overtime
•  Promotion of a healthy work environment
•  Oversee the planning and approval of team members' schedules, including managing shifts, breaks, and time off to maintain optimal productivity and efficiency.

Compliance, risk and quality

• Legal agreements in place with all suppliers (where applicable)
• Creating, maintaining and enforcing company policies and procedures
• 100% compliance with health and safety regulations (where applicable)
• Compliance with relevant laws, regulations and affiliated professional standards
• Regular risk assessments and maintenance of the risk register
• Intense focus on quality with regards to communication, capturing, documentation etc
• Maintenance of department process write-ups/ system descriptions and quarterly updating
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records    can stand on its own when enquiries/ investigations/audits take place
• records can stand on its own when enquiries/ investigations/audits take place
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no   numbers in the formulas
• Ensure the above (final version) and other documents are chronologically saved/backed up
• Summarize the detailed daily findings on the designated software or relevant workbook and submit a daily      report to the Group Internal control accountant and Finance executive.
• Report suspicious behavior and fraud findings immediately
• Promote declaration of all gifts
• Promote non acceptance of kickbacks. Instances to be reported immediately
• Promote declaration all conflicts of interest upfront
• Promote a culture of confidentiality within the business with regards to the protection of personal information. 
• Promote a culture of compliance with FICA and AML regulations with regards to reporting of suspicious transactions. 
• Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence)
• Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared   and is maintained in a secure environment. 
• Stay abreast with changes in the relevant industry and changes to relevant Acts/Regulations. 

Growth and new markets/products

• Manage and nurture key supplier relationships to ensure alignment with company objectives and risk management strategies.
• Negotiate and maintain contracts with suppliers, ensuring they meet the company’s standards and regulatory requirements.
• Lead or assist in the development of new software solutions and enhancements to existing products, ensuring they meet the evolving needs of the business.
• Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals
• Drive continuous improvement in betting operations by researching and implementing innovative technologies and processes.
• Assist with other company projects as needed, providing leadership and expertise in areas related to betting risk management, product development, and innovation.
• Ensure projects are delivered on time, within scope, and in accordance with budget, providing regular updates to stakeholders.

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Demonstrate good presentation skills.
• Excellent attention to detail skills.
• Demonstrate the ability to facilitate workshops on a professional manner.
• Demonstrate the high energy, enthusiasm and motivation in execution of work.
• Follows through and delivers results despite obstacles.
• Demonstrate and exceptional level of customer service and quality standard.
• Good coaching skills
• Excellent Administration skills.

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• We have an amazing opportunity for a Sales Agent (Field) x4 to be based in Pretoria, Gauteng. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

 With Hollywoodbets You Will:

•  Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
•  Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
•  Grow with our development plans and culture that allows you to further your career.  

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge.

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• We have an amazing opportunity for a Sales Agent (Field) to be based in Emalahleni, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for reaching daily, weekly, and monthly targets and all other targets related to increasing the mobile customer base.  Understand customer needs and handle different types of personalities.  Represent the brand professionally and positively.

 With Hollywoodbets You Will:

•  Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
•  Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
•  Grow with our development plans and culture that allows you to further your career.  

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do for The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge.

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• We have an amazing opportunity for a Food & Beverage Team Leader at our Phoenix Branch in Durban. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for supporting food and beverage management and team. This include health and safety management, facility, kitchen and stock management. Adhere to departmental and company policies, procedures and reporting. Ensure food and beverage attacks, retains and provide best dining experience.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Experience within food and beverage industry.
• Understanding food and controls
• Supervisory experience

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.

What You’ll Do For The Branch:

• Ensure internal Food and Beverage processes are followed.
• Ensuring that the Food and Beverage Department is adequately staffed for the shift.
• Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.) Manage and account for Food and Beverage inventory such as cutlery and crockery.
• Ensuring that the GAAP/POS system is always up and running during operational hours.
• Observing and evaluating staff and work procedures to ensure quality standards service.
• Submitting stock requisitions to the Storeman to request front of house stock.
• Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
• Ensure order numbers for any department purchase are requested daily.
• Ensure time management system is updated per team member daily.
• Ensuring that all wastages and breakages during shift are disclosed and accounted for.
• Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
• Ensuring cash management processes are followed.
• Ensuring shortages are addressed and recovered.
• Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
• Management of staff in terms of conduct, discipline and performance. Complete disciplinary actions/poor performance process when required.
• Ensuring superior customer service and customer experience.
• Ensuring timeous submission of daily, weekly, monthly Food and Beverage reports.
• Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
• Time management of waitrons/bartenders.
• Working closely with Food and Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains customers.
• Any other ad hoc duties that might be required.

What You’ll Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.