Ops Admin Control (Cape Town) at Frogfoot Networks (Pty) Ltd

Purpose of the Role

• This role is perfect for someone who thrives in a structured, detail-driven environment and enjoys ensuring quality, compliance, and operational excellence across large-scale network build and installation activities.
• The Ops Admin Control role plays a critical part in maintaining Frogfoot’s quality standards by monitoring contractor performance, ensuring adherence to build specifications and commercial agreements, and managing accurate, compliant project and installation documentation.
• The role works closely with Operations, Projects, Maintenance, Finance, and SHEQ to ensure installations, handovers, and as-built documentation meet required standards and timelines.

What You’ll Be Responsible For

Quality Assurance & Compliance

• Monitor and report on contractor performance where repetitive non-conformances are identified.
• Compile detailed audit reports, highlighting findings, non-conformances, and corrective action measures.
• Track and verify the implementation of corrective actions to prevent recurrence.
• Escalate continuous or unresolved non-conformance in line with Frogfoot requirements.
• Ensure compliance with build specifications, designs, customer requirements, SOWs, and CPAC standards.

Installations, Inspections & Hanover Control

• Inspect and approve FTTH, MDU, and FTTB installations on the SOLID system.
• Compile weekly and monthly home installation handover reports (Approved / Corrections / Pending).
• Ensure all corrected handovers are verified, checked, and formally signed off.
• Coordinate with Maintenance teams where installations are logged as faults due to non-compliance.
• Liaise with SHEQ Officers to investigate and resolve installation-related complaints.

CPAC & Project Documentation Management

• Compile, maintain, and manage CPAC and as-built documentation across all projects.
• Coordinate with Operations to verify that all required documentation is accurately uploaded by Principal Contractors prior to project sign-off.
• Follow up with contractors to ensure documentation is submitted within agreed project periods and forecasted handover dates.
• Investigate and confirm that CPAC checklists are completed correctly and in line with build specifications.
• Participate in contractor workshops and training on CPAC and as-built documentation systems as required.

Operational Coordination & Stakeholder Support

• Work closely with Finance to verify home installation invoices nationally prior to payment.
• Assist the Projects HOD with verification of MDU documentation required for invoicing.
• Coordinate with Maintenance teams to provide as-built documentation required for ongoing support.
• Support Management by identifying required HDC tickets and reporting progress daily.
• Maintain and update tracking systems, including ATC TOC Tracker and FF_TOC_Tracker.
• Assist contractors with handover system and documentation queries.
• Attend meetings and provide regular feedback and reporting to the Ops Admin Control Manager.

What You’ll Need to Have

• Matric (Grade 12).
• Proven experience in quality control, operations administration, or documentation management.
• Strong understanding of compliance, auditing, and quality assurance processes.
• Excellent time management, planning, and organisational skills.
• High attention to detail with strong documentation and reporting capability.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Computer proficiency, particularly in Microsoft Office.
• Ability to analyse data and manage multiple priorities in a deadline-driven environment.

Skills That Will Help You Succeed

• Strong coordination and stakeholder engagement skills.
• Ability to identify problems, evaluate impacts, and implement corrective actions.
• Confident decision-making, including under time pressure.
• Experience working with contractors and cross-functional teams.
• Quality Assurance knowledge or training (advantageous).
• Fibre installation or telecommunications industry knowledge (advantageous).

Qualities We Value at Frogfoot

• Highly organised and methodical.
• Detail-oriented with a strong quality mindset.
• Clear, confident communicator.
• Collaborative and solution focused.
• Takes ownership and follows tasks through to completion.
• Adaptable and able to manage changing priorities.
• Committed to maintaining high standards and continuous improvement.

How Success Is Measured

• Contractor compliance to quality, build, and documentation standards.
• Reduction in repeat non-conformances.
• Accuracy and timeliness of CPAC and as-built documentation.
• Quality and completeness of installation handovers.
• Effective cross-functional collaboration and stakeholder satisfaction.

Closing Date 30 January 2026