Ops Specialist: Learning Design & Development (School of Enforcement) at The South African Revenue Service (SARS)

About the Position

• The organisation is looking for an Operational Specialist: Learning Design & Development who will be responsible to provide expertise, advice, and support to develop operational implementation plans and / or associated service delivery processes, by co-designing and developing curriculum and learning programmes so that the training needs identified in the skills development strategies at the School of Enforcement can be met.

The incumbent of this role will be responsible for:

• Analyse training needs
• Design outcome-based training content and curricula
• Develop outcome-based training content and curricula
• Develop outcome-based training assessments
• Conduct training of trainers
• Deliver training sessions
• Create e-learning based content

Job Purpose

• To provide expertise, advice, and support to develop operational implementation plans and / or associated service delivery processes, by designing and developing curriculum and learning programmes so that the training needs identified in the skills development strategies are met, to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a learning design and development environment, of which 2-3 years ideally at functional specialist level
• Experience in the field of Fraud and Investigation, (forensic and/or other related field) would be an added advantage 

ALTERNATIVE 

• Senior Certificate (NQF 4) AND 10 years related experience in a learning design and development environment, of which 2-3 years ideally at functional specialist level
• Experience in the field of Fraud and Investigation, (forensic and/or other related field) would be an added advantage 

Minimum Functional Requirements

• 2-3 years ideally at functional specialist level

Job Outputs:

Process

• Conduct research to investigate areas of concern to resolve problems and identify new solutions
• Determine, develop, organise, execute, and evaluate training to address identified needs
• Determine the type of curriculum, learning methodology and learning programme that is required and liaise with subject matter experts to obtain the information required to be included in the learning programme
• Design and develop the learning programme/s so that the learning outcomes will be achieved within the selected learning methodology
• Discuss the draft learning programme/s with the subject matter experts and learning solutions architects as well as the training facilitators and make amendments as required
• Ensure that the learning programme includes effective evaluation techniques and subscribes to the principles of adult learning
• Brief the trainer/s or facilitators on the learning programmes of a formal training course, so that they understand the delivery requirements
• Attend the initial training course to assess the learning programme and make amendments as required and evaluate the effectiveness of the learning programme and its impact on the business of SARS.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives
• Execute specialist input through investigation & opportunities within the product process including risk concern
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation trends and potential risks
• Correctly apply policies, practices, standards, procedures, and legislation in the delivery of work outputs
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change
• Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies
• Implement and provide input into the development of governance, compliance, integrity, and ethics processes within area of specialisation.
   

People

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives
   

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
   

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise, and advice to internal and external stakeholders

Behavioural competencies

• Honesty & Integrity
• Trust
• Respect
• Problem Solving and Analysis
• Fairness & Transparency
• Analytical Thinking
• Accountability
• Conceptual ability
• Relationship Management & Networking
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability
   

Technical competencies

• Adult Learning Facilitation
• Learning and Development Implementation
• Curriculum design
• Functional Policies and Procedures 
• Reporting
• Human Resource Consulting
• Business Knowledge
• Efficiency improvement
• Knowledge of HR Policies & Procedures
   

Compliance Competency

• Grade of Clearance: Confidential