Ops Specialist: Learning & Development at Telkom

Core Description    

• To provide and support Learning & Development; graduate development; product & services, thereby improving individual and organizational competency to ensure talent pools and world class performance and return on shareholder value.

Competencies    
FUNCTIONAL KNOWLEDGE

• Legal Procedures; Research Processes and Methodologies; Benchmarking Processes; Project Management; Adult Learning

FUNCTIONAL SKILLS

• System Thinking; Creative Writing; Consultation Techniques; Analytical; Problem Solving

ATTITUDES/ LEADERSHIP COMPETENCIES
Innovative; Open Mindedness; Quality Awareness; Proactive; Supportive; Team Player
Job Responsibilities    
Provided Performance Improvement Solution/s
-Partner with customer
-Conduct assessments
-Select and design interventions
-Implement interventions
-Manage change
-Measure effectiveness of intervention

RANGE
-Training/Learning interventions
-Consultative interventions
-Technology
-Leadership & Management
-Sales & Marketing
-Accelerated development (TDI)
-CTO Interventions
-Corporate Services
-SHE
-Graduate Development
-Competency Profiling eg Job Design
-Project Management
-Techno-structural interventions
-Learnership
-Qualification
-Process/System interventions

Facilitated Products/ Services

-Extract needs
-Plan events
-Publish schedule
-Prepare for event
-Plan activities for event
-Facilitate the product or service
-Evaluate outcome
-Provide feedback
-Provide statistics
-Capture and maintain table data

RANGE
Types:
Technology, Leadership & Management, Sales & Marketing, Accelerated development (TDI), Corporate Services, SHE, Graduate Development, Competency Profiling eg Job Design

Awarded Scholarships & Bursaries
-Gather applications
-Record on information system
-Do shortlisting
-Conduct interviews
-Do final selection
-Inform applicants
-Enter agreement
-Update info system
-Accept applicant payment request
-Validate request
-Arrange for payment
-Monitor progress
-Provide feedback

RANGE
Full time bursaries, Part time bursaries, Scholarships Local & International, Internship, Mentorship, Learnership

Developed Learning Material/ Facilities
-Conduct situational analysis
-Define objectives
-Select delivery method
-Conduct pilot
-Evaluate pilot
-Implement material/ facility
-Develop/ update/ select learning material/ facility

Types :
-Technology
-Leadership & Management
-Sales & Marketing
-Accelerated development (TDI)
-Corporate Services
-SHE
-Graduate Development
-Competency Profiling eg Job Design
-Blended Learning
-Distance learning - Skytrain
-Multi-media
-E-learning
-Seminars
-Facilitator led
-Workshops
-Assessment instruments eg SAQA, NQF, Pyschometric, in House assessment
-Job aids
-Self - pace
-Simulation
Qualifications    

• Relevant 3 year Degree/ National Diploma (at least NQF Level 6)

Experience    

• 3 years relevant or related experience

Special Requirements    

• Valid driver's license.
• Willing to travel.
• Proficiency in English.

Comments    
The Company adopted a hybrid operating model whereby employees will have two registered workplace locations. This job is identified to be performed from home therefore the home-base office location is the primary workplace and the official office-based location is the secondary workplace.