Ops Specialist: Research & Analysis at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by coordinating, preparing, collecting, reviewing and compiling information required to facilitate business activities, in order to continuously enhance service delivery.

Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in Behavioral & Social Sciences or Quantitative & Analytical Fields: (Economics, Statistics, and Data Science. with 5 - 7 years' experience in market research / academia / research consulting / financial / tax or public sector, of which 2- 3 years at a junior specialist level.

ALTERNATIVE

• Senior Certificate (NQF 4) and 10 years related experience in market research / academia / research consulting / financial / tax or public sector, of which 2- 3 years at a junior specialist level. 

Minimum Qualification & Experience Require

• Focus: Data analysis, statistical modelling, economic trends; rigorous quantitative analysis skills to interpret taxpayer data and patterns)
• Experience with quantitative (i.e. SPSS / R / SAS) and/or qualitative (i.e. ATLAS.ti) analytical software and Qualtrics will add as an advantage. 

Job Outputs:

Process

• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Coordinate and undertake international and regional customs and tax administration research as required.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
•  Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. 

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. 
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. 
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business Knowledge
• Data Collection & Analysis
• Economic Research
• Efficiency improvement
• Functional Policies and Procedures
• Reporting
• Risk and Compliance

Deadline:9th June,2026