Ops Specialist: SAM Licensing - Gauteng (Fixed Term Contract) at BCX

Core Description

• To deliver SAM services to BCX outsourced clients to manage the client’s software estate.

Key Deliverables / Primary Functions
Software Asset Management

• Design, implement, maintain & optimise SAM operational processes and procedures including integration to Customer Specific Software Asset Management Processes 
• Fulfil a control function performing software license compliance and optimization by providing information as required for license compliance reviews and drive remediation actions to continually improve compliance and reduce software risks and unnecessary expenditure.
• Participation in performing Software Asset Management Maturity Assessments, developing action plans to improve maturity and Key Performance Indicator identification and implementation.
• Development, automation and maintenance of all SAM operational Working Documents and development of Work Instructions.
• For out-of-scope vendors, provide advice based on general software license terms. Optionally conduct research and feedback on vendor-specific licensing terms.
• Ensure that data feeds from inventory collection systems are operating correctly
• Liaise between all affected stakeholders (vendor, business, Procurement, Finance, etc.) to ensure SAM information is updated
• Assess requirements and fulfil user requests for software logged 
• Assist in the implementation of the Customer Specific Continual Improvement Plan as agreed to

Flexera Toolset

• Responsible for all SAM updates ON Flexera to deliver an effective SAM service
• Create/update the Org Structure and or Location structure for customers
• Responsible for the contracts, po’s and associated licenses as captured in Flexera 
• Fully onboard top 10 software vendors into Flexera ensuring all business data (e.g. vendors, purchases, financials, contracts, licence information etc.) are correctly loaded to provide a licence compliance position
• Load new contracts as they are purchased or renewed and retire old contract
• Categorize newly discovered unmanaged software according to the Flexera model and the Customer Software Standards/Catalogue
• Provide standard reports and create ad-hoc reports from within Flexera or export into excel and edit to supply info in the required format.
• Perform Hardware Reconciliation between the Flexera inventory and the CMDB, AD, Oracle DBA using vlookups, excel formulaes and pivots
• Assign licensing in Flexera to authorized users
• Assist in identifying Illegal or Unlicensed Software through evaluation of the Software 
• Investigate and mitigate unauthorized software and non-complaint software 
• Liaise with users to obtain specific Software information should a query arise
• Coordinate unrecognised SKU’s by manually capturing PURL info
• Coordinate software in the unrecognised evidence in Flexera so they appear in the ARL
• Log calls to address problems in flexera, including missing SKU’s.

Functional Skills

• Knowledge of ITAM Tools (Flexera, Remedy, ITIL V3/V4 training and certification SCCM, ServiceNow preferred)
• Microsoft, Adobe software licence knowledge and skills (IBM, Oracle, VMware, SAP, Symantec, Toad licence knowledge and application is a bonus)
• Data analysis, presentation skills (Excel and PowerPoint, MSword)
• Good written and communication skills and confidence to chair Operational client facing/online meetings

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• Grade 12 with 5 years relevant experience

Experience

• 3-5 Years SAM experience with 2-3 Years in-depth Operational experience on the Flexera Toolset, including 2 years Microsoft, Adobe experience
• Certifications / Professional Registration
• Microsoft Certifications
• Flexera portal training and certification
• ITIL SAM
• CSAM