Current Vacancies at Arjo

As the Service Technician you will be responsible for:

 Duties:

• Service & repair systems to full working capacity.
• Maintain and follow warranty processors and procedures for all intended repairs.
• Assist with service related queries at hospitals or customer sites.
• Completion of paper work submissions and daily activity reports.
• Fill in and complete job cards for any service repairs, warranties or labour completed
• Communicate weekly visits and schedules to Hospitals
• Maintain & build good customer relationships
• Build relationships with service consultants for support on service activities.
• Assist with IPC and PAC system repairs if needed.
• Plan country trips to outline areas and regions to complete equipment inspections, services & repairs 
• Assess,repair,service & provide reports over a wide range of equipment
• Fill out quotations for replacement parts and keep a track record 
• Adhere to safety and quality standards on all Arjo products.
• Perform annual maintenance services on demo equipment
• Update & capture assessment and manage service records
• Complete quality field actions and provide reports
• Adequate stock control on service parts.
• Maintain company vehicle in good condition.
• Manage tools and testing equipment
• Maintain vehicle mileage log book.

The experience, qualification and skills you will need:

• Minimum of Grade 12 or equivalent.
• Technical and mechanical mindset.
• Relevant tertiary qualification will be an advantageous.
• Basic computer literacy skills in MS Excel and Outlook.
• Valid driver’s license (Code 08/EB) and PDP would be an advantage.
• Minimum experience in driving company vehicle of at least 2 years.
• Ability to work independently
• Excellent time management skills.
• Understanding of Arjo products.
• Customer Service Orientated.
• Must be available to work after hours on adhoc basis.
• Must be available to travel nationally when needed or required
• Solid business acumen

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As the Sales Consultant you will be responsible for Bloemfontein, Free State:

Essential Duties and Responsibilities:

• Achieving sales targets
• Maintaining and developing relationships with existing customers
• Building relationship with potential customers for developing new business and analyzing needs
• Sales reporting on activities, planners, rolling forecasts, competitors info, market share, install base and database maintenance.
• Developing and effectively managing a sales pipeline.
• Effective territory coverage and analysis
• Frequent assessments in all wards of hospitals and other medical facilities (Foam, Pressure Injury Prevalence, etc)
• Customer needs development through frequent demo’s and customer education.
• Commissioning (installation of products) at customers
• In-service training on all products sold, bearing in mind shift changes of hospital staff
• Providing customers with solutions
• Providing feedback on future buying trends
• Representing Arjo at trade exhibitions, symposiums, events and demonstrations
• Liaising with operations department to check on the progress of existing orders
• Keeping up to date with Arjo product knowledge as well as all competitor products

Administrative Duties:

• Recording sales and order information and doing analysis
• Maintaining and communicating weekly planner and daily activities completed and outcome and/or actions to follow up on.
• Maintaining accurate customer database.
• CRM
• Forecasting
• Effectively managing accounts receiving processes.

Qualifications:

• Medical and/or Sales and Marketing tertiary qualification would be advantageous

Requirements:

• At least 3-5 years’ work experience in a similar role in the Health Care Industry, with proven sales track record.
• Minimum 5 years sales experience including capital medical devices
• Understanding of Government Processes and current relationships in major Public Hospitals is essential
• Customer Service Orientated and focused
• Valid driver’s license and reliable own vehicle
• Ability to work independently
• Available outside of normal office hours, as per customer requirements