We are Mondi: IN TOUCH EVERY DAY Mondi is an international packaging and paper Group, employing around 25,000 people across more than 30 countries. Our key operations are located in central Europe, Russia, North America and South Africa. In 2016, Mondi had revenues of €6.7 billion and a return on capital employed of 20.3%. We are fully integrated acros...
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Ensure correct pricing to customers and within required DOA (MSA Delegation of Authority)
Ensure call centre governance and risk mitigation
Handling customer queries
Liaising with sales, warehouses and accounts receivable teams internally and externally
Accuracy of data captured
Processing orders within lead time to achieve the budgeted sales volume for the business
Pricing verification and ensuring invoicing is aligned with the Revenue Recognition policy
Handling customer queries and complaints effectively, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
Identify areas where administrative processes can be improved and automated
Support the greater team with implementation of strategic projects or any other business initiatives identified by the business
Your profile:
Matric and a diploma in Credit Control or equivalent qualification
Minimum of three years of experience in a call centre or similar environment
Computer literacy is essential – SAP MRP System, Microsoft Excel, Microsoft Word
Experience in a sales and commercial environment will be an advantage
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