Order Fulfillment Contacts Agent at MWEB

The Customer Service Department currently has a vacancy for the Order Fulfillment Contact Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.

Job Output

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
• Manage administrative processes with regards to hardware distribution to Mweb clients
• Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.
• Assist with customer escalations and resolutions.

Skills and Competencies

•  Meticulous attention to detail
•  Pro-activity and initiative
•  Judgment/Problem Solving skills
•  Excellent customer service orientation
•  Good Communication and interpersonal skills
•  Able to meet deadlines
•  Excellent telephonic etiquette
•  Ability to work independently and in a team
•  Fluent in English

Requirements

Qualifications

•  Minimum 1 minimum years administration in contact centre or customer query environment
•  Matric or tertiary qualification
•  Competent in MS Office packages, particularly MS Excel and Outlook

Experience

• Working knowledge of sales back end processes a must
• Knowledge of the ISP industry and products advantageous
• Knowledge of MS Office
• Database and capturing experience preferred