Job Opportunities at MWEB

The Customer Service Department currently has a vacancy for the Order Fulfillment Contact Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.

Job Output

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
• Manage administrative processes with regards to hardware distribution to Mweb clients
• Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.
• Assist with customer escalations and resolutions.

Skills and Competencies

•  Meticulous attention to detail
•  Pro-activity and initiative
•  Judgment/Problem Solving skills
•  Excellent customer service orientation
•  Good Communication and interpersonal skills
•  Able to meet deadlines
•  Excellent telephonic etiquette
•  Ability to work independently and in a team
•  Fluent in English

Requirements

Qualifications

•  Minimum 1 minimum years administration in contact centre or customer query environment
•  Matric or tertiary qualification
•  Competent in MS Office packages, particularly MS Excel and Outlook

Experience

• Working knowledge of sales back end processes a must
• Knowledge of the ISP industry and products advantageous
• Knowledge of MS Office
• Database and capturing experience preferred

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Main Purpose of the Job:

•  Present, promote and sell products/services
•  Perform cost--benefit and needs analysis of existing/potential customers to meet their needs
•  Establish, develop and maintain positive business and customer relationships
•  Expedite the resolution of customer problems and complaints to maximize satisfaction
•  Achieve agreed upon sales targets and outcomes within schedule
•  Coordinate sales effort with team members and other departments
•  Analyze the territory/market’s potential, track sales and status reports
•  Keep abreast of best practices and promotional trends
•  Continuously improve through feedback

Job Output:

•  Present, promote and sell products/services  Perform cost--benefit and needs analysis of existing/potential customers to meet their needs
•  Establish, develop and maintain positive business and customer relationships
•  Expedite the resolution of customer problems and complaints to maximize satisfaction
•  Achieve agreed upon sales targets and outcomes within schedule
•  Coordinate sales effort with team members and other departments
•  Analyze the territory/market’s potential, track sales and status reports
•  Keep abreast of best practices and promotional trends
•  Continuously improve through feedback

Skills and Competencies:

•  Ability to work with limited supervision
•  Attention to detail
•  Self-motivated
•  Patience, persistence, and a positive attitude
•  Team player
•  Ability to work in a fast paced and pressurized environment.
•  Strong sales ability, objection handling, need creation
•  High degree of self-management, responsibility, and accountability

Requirements

Qualifications & Experience:

•  Matric Grade 12
•  Clear criminal record
•  2-year sales experience (mandatory)
•  Basic computer literacy
•  ISP experiences advantageous