Organisational Change Manager at Robert Walters

• My client is a worldcalss global finacial services firm seeing an Organisational Change Manager (OCM) who will coordinate and lead change management activities for projects and initiatives that drive transformation across the organisation. With a strong focus on embedding project-related change, the OCM will develop and implement strategies to ensure stakeholder buy-in, adoption of new processes, and successful delivery of project outcomes across the portfolio of change.

Key Responsibilities

• Change Management Strategy & Planning
• Develop comprehensive change management strategies and plans for projects, including stakeholder engagement, communication, training, and impact assessments.
• Collaborate with project managers to integrate change management activities into project plans.
• Assess the organisational readiness for change and recommend strategies to address gaps.
• Implement frameworks that are appropriate to CVC’s level of project execution change management capability.

Stakeholder Engagement

• Identify and analyse stakeholders affected by the project and develop tailored engagement plans.
• Create and facilitate an awareness of the objectives of change management in a project delivery context, and ensure it is proactively initiated at the optimum time during the project initiation phase.
• Closely collaborate with the project sponsor and business owners, helping them understand their roles in driving and supporting change.
• Facilitate workshops and focus groups to capture stakeholder feedback and address concerns.
• Demonstrate sensitivity to the impacts of Change Management on areas unfamiliar with Change methodologies.
• Ensure all key role-players formally accept the change management plan and timelines, as well as their accountable actions within the plan.

Process Optimisation

• Where needed, represent stakeholders’ best interests in the evaluation and design of new business processes to ensure they are usable and considered empathetically

Communication

• Create and deliver clear, targeted, and impactful project communication plans to inform stakeholders and maintain alignment.
• Develop key communication materials to support change initiatives.
• Monitor communication effectiveness and operate as a quality control gate for communications across the projects.

Training & Development

• Conduct training needs analyses to identify operational process changes and identify gaps - related to the project change.
• Design, deliver, or coordinate training programs to ensure stakeholders have the necessary skills and knowledge.
• Develop user guides, quick reference materials, and e-learning resources.

Change Impact Assessment

• Conduct change impact analyses to understand how project changes affect people, processes, and technology.
• Define success metrics and develop mechanisms to measure the impact of change.