Organisational Change Manager at Robert Walters

• My client is a leading global private markets manager focused on private equity in 30 markets globally. The Organisational Change Manager (OCM) will coordinate and lead change management activities for projects and initiatives that drive transformation across the organisation. The OCM will work closely with the enterprise PMO to anticipate, plan and mitigate operational impact throughout the business, supporting the Head of Change with safe and effective delivery of the change portfolio.

Key Responsibilities

Change Management Strategy & Planning

• Develop comprehensive change management strategies and plans for projects, including stakeholder engagement, communication, training, and impact assessments.
• Collaborate with project managers to integrate change management activities into project plans.
• Assess the organisational readiness for change and recommend strategies to address gaps.
• Implement frameworks that are appropriate to the level of project execution change management capability.

Stakeholder Engagement

• Identify and analyse stakeholders affected by the project and develop tailored engagement plans.
• Create and facilitate an awareness of the objectives of change management in a project delivery context, and ensure it is proactively initiated at the optimum time during the project initiation phase.
• Closely collaborate with the project sponsor and business owners, helping them understand their roles in driving and supporting change.
• Facilitate workshops and focus groups to capture stakeholder feedback and address concerns.
• Demonstrate sensitivity to the impacts of Change Management on areas unfamiliar with Change methodologies.
• Ensure all key role-players formally accept the change management plan and timelines, as well as their accountable actions within the plan.

Process Optimisation

• Where needed, represent stakeholders’ best interests in the evaluation and design of new business processes to ensure they are usable and considered empathetically
• Communication
• Create and deliver clear, targeted, and impactful project communication plans to inform stakeholders and maintain alignment.
• Develop key communication materials to support change initiatives.
• Monitor communication effectiveness and operate as a quality control gate for communications across the projects.

Training & Development

• Conduct training needs analyses to identify operational process changes and identify gaps - related to the project change.
• Design, deliver, or coordinate training programs to ensure stakeholders have the necessary skills and knowledge.
• Develop user guides, quick reference materials, and e-learning resources.

Change Impact Assessment

• Conduct change impact analyses to understand how project changes affect people, processes, and technology.
• Define success metrics and develop mechanisms to measure the impact of change.
• Monitor and report on the effectiveness of change initiatives, adjusting strategies as needed.

Change Adoption & Sustainability

• Support project teams in transitioning stakeholders to new processes, systems, or tools.
• Identify and mitigate resistance to change through proactive interventions.

Skills & Competencies

• Change Leadership: Ability to influence and guide individuals and teams through change.
• Commerciality: Ability to consider and manage project impacts practically within the context of a highly commercially-focussed business.
• Communication and Engagement: Excellent personal engagement style demonstrating clarity and gravitas
• Collaboration: Strong interpersonal skills to foster cross-functional teamwork.
• Resilience: Ability to manage ambiguity and maintain focus under pressure.
• Strategic Thinking: Ability to anticipate and coordinate change management activities across the portfolio and throughout the impacted business areas
• Results-Driven: Proven track record of delivering change initiatives on time and within scope.

Qualifications & Experience

Essential:

• 10+ years of experience in change management, with a strong focus on project-driven change.
• Experience working in organisations similar to such as financial, legal, senior professional services or alternative asset management organisations
• Experience with change management methodologies and current industry best practice
• Demonstrated ability to lead change efforts in complex and matrixed organisations.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience with supporting enterprise-wide technology transformation projects.

Preferred:

• Relevant qualifications
• Familiarity with Enterprise Portfolio Management Tools and systems.

Role Requirements

• Willingness to travel, if required