OTC Cash Applications - Senior Process Associate at Genpact

Responsibilities 

• Manage the cash application, relieving of receivables, and deduction creation of cash coming in through EFT.
• Cash application and deduction creation for all manual and EFT receipts not automatically applied within 3 days of receipt.  
• Identification of “unknown” cash receipts and accurate application to appropriate receivable.  
• Ongoing maintenance of A/R customer accounts continuously identifying and correcting items that require re-coding on auto cash or can be linked to available cash on account.  
• Clear understanding of basic accounting principles
• Ability to interpret customer documentation that can be vague at times and solve problems related to customer payments.  
• Must be willing to work overtime during peak periods, month end, and year end.  
• Ability to deal with difficult internal and external customer situations requiring tact and professionalism  
• Ability to analyze and problem solve 
• Accurate interpretation of vague remittance documentation 
• Ability to deal with system issues and missing bank files 
• Time management ensuring all time targets met 
• Identify process improvements to improve customer behavior, cash processes, and auto cash match.  Share knowledge gained with Team Lead and Team.  

Qualifications 
Minimum qualifications 

• Any Graduate  
• Relevant experience in Order to Cash
• Strong Communication Skills (verbal and written) 

Preferred qualifications  

• Good customer handling skills 
• High Energy level 
• Good interpersonal skills that can lead multiple responsibilities simultaneously 
• Good influencing skills and interpersonal, analytical skills and attention to detail 
• Good team commitment and results delivery orientation 
• Good experience in Order to Cash end to end processes 
• Good understanding of SAP / MS Dynamics 365 & Excel  
• Able to navigate through PowerBi reports 
• CRM experience (added preference)