New Jobs at Genpact

Responsibilities

• Supporting FP&A Lead in VAS domain while ensuring adherence to baseline values for all Service Level Agreements- CPS & KPI
• Supporting Business by ensuring all Value added deliverables are met
• To cross train across all VAS Processes
• This role is responsible for Processing, reconciling, analyzing, Payments, reporting, problem solving. This entails improving processes, financial information, Commissions and Value Added Services
• Enhance, automate, streamline & map processes
• Performing Quality checks in the process as agreed
• Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions
• Ensure SOPs are up to date
• Prepare Month End Recon/Support
• Ensure proper back-ups are in place for seamless service delivery to client

Qualifications we seek in you!
Minimum Qualifications / Skills

• Diploma in Finance
• experience in a finance/ operations role]

Preferred Qualifications/ Skills

• Excellent, clear and proficient communication with stakeholders at various levels
• Sound decision making in evaluating problems
• Attention to detail and proactive
• Adaptable to a changing work environment
• Ability to investigate issues and take necessary resolution action
• Deadline driven, can work both independently and together as part of a team
• Positive attitude and great work ethic
• Perform to ethical standards
• Serve the customer and must be results driven
• Ability to handle multiple tasks

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Responsibilities 

• Manage the cash application, relieving of receivables, and deduction creation of cash coming in through EFT.
• Cash application and deduction creation for all manual and EFT receipts not automatically applied within 3 days of receipt.  
• Identification of “unknown” cash receipts and accurate application to appropriate receivable.  
• Ongoing maintenance of A/R customer accounts continuously identifying and correcting items that require re-coding on auto cash or can be linked to available cash on account.  
• Clear understanding of basic accounting principles
• Ability to interpret customer documentation that can be vague at times and solve problems related to customer payments.  
• Must be willing to work overtime during peak periods, month end, and year end.  
• Ability to deal with difficult internal and external customer situations requiring tact and professionalism  
• Ability to analyze and problem solve 
• Accurate interpretation of vague remittance documentation 
• Ability to deal with system issues and missing bank files 
• Time management ensuring all time targets met 
• Identify process improvements to improve customer behavior, cash processes, and auto cash match.  Share knowledge gained with Team Lead and Team.  

Qualifications 
Minimum qualifications 

• Any Graduate  
• Relevant experience in Order to Cash
• Strong Communication Skills (verbal and written) 

Preferred qualifications  

• Good customer handling skills 
• High Energy level 
• Good interpersonal skills that can lead multiple responsibilities simultaneously 
• Good influencing skills and interpersonal, analytical skills and attention to detail 
• Good team commitment and results delivery orientation 
• Good experience in Order to Cash end to end processes 
• Good understanding of SAP / MS Dynamics 365 & Excel  
• Able to navigate through PowerBi reports 
• CRM experience (added preference) 

go to method of application »

Responsibilities
In this role, you'll manage all the activities related to Order to Cash domain:

• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs
• Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
• Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
• Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
• Driving process improvement initiatives may require participation and contribution to special projects
• Accomplish all responsibilities in line with client compliance and integrity requirements
• Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes
• Meeting individual SLAs

Qualifications we seek in you!
Minimum qualifications

• Graduate preferably Business Commerce
• Relevant work experience in Order to Cash

Preferred qualifications

• AR domain understanding (not required for fresher)
• Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
• Exposure to ERP’s (SAP/Oracle) on AR module
• Knowledge of MS office (excel, word)