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  • Posted: Sep 25, 2024
    Deadline: Not specified
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  • Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data...
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    Record to record-Senior Process Associate-English-

    Responsibilities

    • Supporting FP&A Lead in VAS domain while ensuring adherence to baseline values for all Service Level Agreements- CPS & KPI
    • Supporting Business by ensuring all Value added deliverables are met
    • To cross train across all VAS Processes
    • This role is responsible for Processing, reconciling, analyzing, Payments, reporting, problem solving. This entails improving processes, financial information, Commissions and Value Added Services
    • Enhance, automate, streamline & map processes
    • Performing Quality checks in the process as agreed
    • Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions
    • Ensure SOPs are up to date
    • Prepare Month End Recon/Support
    • Ensure proper back-ups are in place for seamless service delivery to client

    Qualifications we seek in you!
    Minimum Qualifications / Skills

    • Diploma in Finance
    • experience in a finance/ operations role]

    Preferred Qualifications/ Skills

    • Excellent, clear and proficient communication with stakeholders at various levels
    • Sound decision making in evaluating problems
    • Attention to detail and proactive
    • Adaptable to a changing work environment
    • Ability to investigate issues and take necessary resolution action
    • Deadline driven, can work both independently and together as part of a team
    • Positive attitude and great work ethic
    • Perform to ethical standards
    • Serve the customer and must be results driven
    • Ability to handle multiple tasks

    go to method of application »

    OTC Cash Applications - Senior Process Associate

    Responsibilities 

    • Manage the cash application, relieving of receivables, and deduction creation of cash coming in through EFT.
    • Cash application and deduction creation for all manual and EFT receipts not automatically applied within 3 days of receipt.  
    • Identification of “unknown” cash receipts and accurate application to appropriate receivable.  
    • Ongoing maintenance of A/R customer accounts continuously identifying and correcting items that require re-coding on auto cash or can be linked to available cash on account.  
    • Clear understanding of basic accounting principles
    • Ability to interpret customer documentation that can be vague at times and solve problems related to customer payments.  
    • Must be willing to work overtime during peak periods, month end, and year end.  
    • Ability to deal with difficult internal and external customer situations requiring tact and professionalism  
    • Ability to analyze and problem solve 
    • Accurate interpretation of vague remittance documentation 
    • Ability to deal with system issues and missing bank files 
    • Time management ensuring all time targets met 
    • Identify process improvements to improve customer behavior, cash processes, and auto cash match.  Share knowledge gained with Team Lead and Team.  

    Qualifications 
    Minimum qualifications 

    • Any Graduate  
    • Relevant experience in Order to Cash
    • Strong Communication Skills (verbal and written) 

    Preferred qualifications  

    • Good customer handling skills 
    • High Energy level 
    • Good interpersonal skills that can lead multiple responsibilities simultaneously 
    • Good influencing skills and interpersonal, analytical skills and attention to detail 
    • Good team commitment and results delivery orientation 
    • Good experience in Order to Cash end to end processes 
    • Good understanding of SAP / MS Dynamics 365 & Excel  
    • Able to navigate through PowerBi reports 
    • CRM experience (added preference) 

    go to method of application »

    Order to Cash – Senior Process Associate

    Responsibilities
    In this role, you'll manage all the activities related to Order to Cash domain:

    • Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
    • Resolve customer inquiries promptly & accurately, by understanding customer market & needs
    • Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
    • Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
    • Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
    • Driving process improvement initiatives may require participation and contribution to special projects
    • Accomplish all responsibilities in line with client compliance and integrity requirements
    • Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes
    • Meeting individual SLAs

    Qualifications we seek in you!
    Minimum qualifications

    • Graduate preferably Business Commerce
    • Relevant work experience in Order to Cash

    Preferred qualifications

    • AR domain understanding (not required for fresher)
    • Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
    • Exposure to ERP’s (SAP/Oracle) on AR module
    • Knowledge of MS office (excel, word)

    Method of Application

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