Outbound Planner at Sandvik

• We are looking for a motivated and focused individual to join our team as our Outbound Planner.
• The role will report into the Order Desk Manager and will be based from our offices in Spartan, Kempton Park. 

Purpose of the role:

• Responsible for the processing of Capital Sales and After Market Screening Solutions orders, Internal Workflow and the interface with Sales Areas.

The job responsibilities:

Order Processing

Daily Processing of all sales area purchase orders

• Daily publishing of orders to the relevant operations according to Order Type.
• Daily processing of Purchase Requisitions for Buy-out Items
• Daily Processing of Job files for Aftermarket Manufactured Items
• Reporting item code related issues to the Product Development
• Reporting stock related issues to the Inventory team
• Execute the cancellation of orders based on customer requests
• Working with Inventory, Purchasing, Warehouse and Freight teams to source, arrange and despatch items
• Resolve order issues like incorrect address, shipping instructions, incoterms

Backorder Management

• Daily review and resolution of outstanding orders in Manufacturing, Production, Warehouse and Invoicing.
• Daily reviewing and expediting of Unit Down Orders and Urgently Requested Orders.
• Weekly review of Incomplete orders in the warehouse and follow up with the responsible department for completion.
• Weekly communication to Sales Areas on progress of all open orders.
• Processing of Returns and Initiating requests for credits.
• Regular updates to Sales Area on progress of all open orders as per agreed timelines.
• Proactively resolves sales order issues related to invoicing.

EHS Responsibilities ​

• Comply with Rock Processing SHEQ management system 
• Live the Sandvik EHS Culture.​

Qualifications & Experience Requirements

• Completed Grade 12
• Diploma / Degree in Logistics or Supply Chain Management or related field
• 2 - 4 years’ experience in Customer Service in a Warehousing /Distribution /Supply Chain environment.
• Experience in managing internal and/or external customer accounts

Other Requirements & Competencies

• Proven ability to work efficiently within a Supply Chain environment and complete duties in an autonomous manner
• Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders
• Commitment to excellence and timeliness in internal client service
• Positive attitude and willingness to learn
• Strong focus on business and process execution/improvement.
• Good working knowledge of International Trade and Freight processes
• Prior Syspro working experience is beneficial.
• Proficient in Microsoft Office Excel
• Exposure to Environmental Health and Safety systems
• Excellent written and oral communication skills
• Ability to adapt to change
• Lateral thinker and problem solver