The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts. Our...
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5 years’ experience in outbound sales environment, inclusive of 2 years at a supervisory level
Experience working within an iGaming/ Hi-Tech environment will be an advantage
Key Performance Areas
Lead and motivate a team of outbound sales agents to meet sales targets and KPIs
Set individual and team sales goals, ensuring that team members are clear on objectives
Provide regular performance feedback, coaching and support to team members
Foster a positive team culture by encouraging collaboration, professionalism and continuous improvement
Develop and implement sales plans and initiatives to maximize outbound sales efforts
Monitor sales calls and ensure agents adhere to company standards, including scripts, sales techniques and customer engagement processes
Identify and address obstacles or challenges faced in achieving sales targets
Ensure the team effectively uses CRM tools and other sales platforms to track performance and customer interaction
Track team and individual performance against sales goals and KPIs
Prepare and deliver regular sales performance reports to senior management, highlighting successes, challenges and areas for improvement
Use data analytics to identify trends, sales opportunities and areas for growth
Develop action plans to improve underperformance and optimise sales processes
Conduct regular training sessions on sales techniques, product knowledge, customer engagement and objection handling
Foster continuous learning and development by keeping the team up-to-date on industry trends and new sales tactics
Work closely with other departments such as marketing, product development, and customer success to align sales strategies with broader company objectives
Share feedback and insights from customers with relevant teams to improve the product and customer experience
Participate in the recruitment of new sales agents when needed, ensuring that candidates meet the required skills and experience levels
Support the team in building and maintaining strong relationships with potential and existing customers
Address customer concerns and issues that are escalated
Encourage the team to focus on both customer acquisition and retention strategies
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