Fresh Positions at Sun International

Key Performance Areas

Stabilise data centre environment

• Detect and respond to technical problems
• Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)
• Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
• Make recommendations on computer products or equipment to improve company productivity.
• Store a spare parts inventory of systems, subsystems and component parts used in repair work.

User engagement 

• Respond to incidents logged by end-users that cannot be resolved telephonically
• Provide desktop support by using diagnostics to facilitate prompt resolution where possible
• Provide feedback to the service desk on resolution of incidents
• Coach end-users in the use of certain software

Desktop installations

• Make preparations for the installation of software
• Install or update required hardware and software
• Update SOPS and communicate with regard to resources
• Update repository of standards

Vendor engagement

• Liaise with vendors with regards parts, repairs, services
• Schedule logistics if required
• Escalate issues identified if relevant
• Attend Vendor management meetings if required
• Complete orders for approval with regards work completed 

Requirements

Education

• 2-Year Diploma in IT or equivalent NQF Level 6 in IT
• MCSE, ITIL Foundation Certification is an advantage 

Experience

• Minimum of 2 year relevant IT industry experience
• Meets all requirements for a Gaming licence 
• Able to work shifts and weekends 
• May be required to work overtime in line with operational requirements 

go to method of application »

Qualifications

• Diploma in Sales/Marketing
• Certification in Sales will be advantageous 

Experience

• 5 years’ experience in outbound sales environment, inclusive of 2 years at a supervisory level
• Experience working within an iGaming/ Hi-Tech environment will be an advantage

Key Performance Areas

• Lead and motivate a team of outbound sales agents to meet sales targets and KPIs
• Set individual and team sales goals, ensuring that team members are clear on objectives
• Provide regular performance feedback, coaching and support to team members
• Foster a positive team culture by encouraging collaboration, professionalism and continuous improvement
• Develop and implement sales plans and initiatives to maximize outbound sales efforts
• Monitor sales calls and ensure agents adhere to company standards, including scripts, sales techniques and customer engagement processes
• Identify and address obstacles or challenges faced in achieving sales targets
• Ensure the team effectively uses CRM tools and other sales platforms to track performance and customer interaction
• Track team and individual performance against sales goals and KPIs
• Prepare and deliver regular sales performance reports to senior management, highlighting successes, challenges and areas for improvement
• Use data analytics to identify trends, sales opportunities and areas for growth
• Develop action plans to improve underperformance and optimise sales processes
• Conduct regular training sessions on sales techniques, product knowledge, customer engagement and objection handling
• Foster continuous learning and development by keeping the team up-to-date on industry trends and new sales tactics
• Work closely with other departments such as marketing, product development, and customer success to align sales strategies with broader company objectives
• Share feedback and insights from customers with relevant teams to improve the product and customer experience
• Participate in the recruitment of new sales agents when needed, ensuring that candidates meet the required skills and experience levels
• Support the team in building and maintaining strong relationships with potential and existing customers
• Address customer concerns and issues that are escalated
• Encourage the team to focus on both customer acquisition and retention strategies

go to method of application »

Qualifications

• Diploma in Marketing, Communications, Journalism, English, or a related field

Experience

• 3-5 years’ experience in a QA, proofreading, or copywriting role, ideally within an advertising agency or digital marketing team
• Experience working with social media, digital advertising, email marketing, and SEO-driven content
• Strong understanding of brand guidelines, advertising compliance, and editorial standards

Key Performance Areas

• Create and document creative processes and communicates with the team; SOPs, templates, FAQs, etc
• Review and proofread all creative materials; social media posts, digital banners, SMS, email, website content, SEO articles, blog articles, presentations to ensure accuracy and consistency
• Perform final quality checks on all copy and visuals prior to publication, ensuring compliance with brand guidelines, tone, and legal requirements
• Conduct functional testing of marketing assets; email templates, digital display banners, website content, ensuring correct formatting, links, and user experience
• Identify inconsistencies, grammar/spelling errors, and formatting issues, providing clear feedback to designers and copywriters
• Work closely with the Traffic Manager to ensure all creative materials are reviewed and approved within deadlines
• Maintain a structured QA process and checklist to standardise quality assurance across projects
• Collaborate with the Creative Director and Brand Manager to uphold brand consistency across all creative executions
• Check legal marketing materials (e.g. Terms and Conditions etc)
• Review and proofread legal marketing materials, specifically promotional Terms and Conditions, ensuring accuracy, clarity, legal compliance, and consistency with marketing messages
• Check and verify artwork for compliance (disclaimers, financial amounts, promotional details, brand adherence etc)
• Ensure accuracy and factual correctness of all marketing copy; standard proof reading, promotional details, pricing, product specifications, and terms of offers
• Perform thorough QA checks on email marketing communications prior to deployment, verifying accuracy of promotional messages, terms, visual formatting, links, and compliance with regulatory requirements
• Conduct detailed QA testing of landing pages, verifying accuracy of promotional T & Cs, consistency of marketing messages, and proper functionality and rendering across desktop and mobile devices
• Perform compliance checks on SMS marketing campaigns, ensuring adherence to approved templates, inclusion of required T & Cs, and compliance with opt-out and privacy regulations
• Write, refine and edit marketing copy when QA demands allow, ensuring messaging aligns with brand voice and marketing objectives
• Develop compelling advertising and promotional content, including headlines, captions, social posts, email copy, and website text
• Work closely with designers, marketers, and strategists to create content that drives engagement and conversions
• Adapt messaging for different digital platforms, ensuring copy is optimised for SEO, mobile, and various ad formats
• Assist in brainstorming sessions, contributing creative ideas for campaigns and content strategies

go to method of application »

Qualifications

• 3-Year Diploma / Degree in Graphic Design, Visual Arts, or related field
• Presentation of an artistic portfolio 

Experience

• 6-8 years’ experience in graphic design

Key Performance Areas

• Develop and implement highly creative design solutions for digital, print, social media, TV, and other platforms, utilising advanced design tools
• Create complex visual designs, including motion graphics, 3D animations, interactive elements and multi-platform visual experiences
• Implement advanced typography, colour theory and layout principles to elevate design projects to meet higher creative standards
• Participate actively in brainstorming sessions, contributing creative ideas and proposing innovative design solutions to challenges
• Take ownership of complex design concepts and oversee their development, fulfilling both creative and technical requirements
• Use advanced design techniques to solve unique design challenges, ensuring solutions align with brand guidelines and the campaign's messaging
• Create adaptable designs that can be seamlessly used across multiple platforms (e.g., website, social media, print, email etc) while ensuring consistency in the visual language
• Work with web and digital teams to ensure design assets are optimised for responsive design and usability across devices (desktop, tablet, mobile etc)
• Design and animate dynamic motion graphics for digital campaigns, social media, video ads, experiential events
• Collaborate with video production teams to integrate animated graphics, transitions and effects into video content
• Incorporate interactive design elements into digital experiences (e.g., websites, apps) that engage users and support business objectives
• Review and refine designs to ensure that they meet high-quality standards, both visually and technically (e.g., resolution, file size, compatibility
• Troubleshoot and resolve complex design issues related to file formats, resolutions or inconsistencies in design execution
• Ensure that all assets are properly prepared for delivery, ensuring compatibility across different media formats and platforms
• Present advanced design concepts to internal stakeholders, offering clear rationale for design decisions and incorporating feedback as necessary
• Work with cross-functional teams (e.g., marketing, product etc) to gather feedback on design concepts and refine based on client or business needs
• Stay up to date with the latest design trends, tools, and technologies, integrating them into design work to maintain a cutting-edge approach
• Conduct research into competitor design strategies and industry innovations to inform the development of new creative concepts
• Explore new techniques in interactive design, motion graphics and user experience design, ensuring the brand stays innovative and relevant
• Maintain an organised digital asset library, ensuring that design files, assets and documents are easily accessible for the team and cross-functional stakeholders
• Follow proper file naming conventions, version control, and asset organisation practices to ensure a smooth workflow

go to method of application »

Qualifications

• Grade 12

Experience

• Minimum 2 years experience in a customer service, a contact centre or sales environment
• Having an interest and experience in sports is an advantage

Key Performance Areas

• Have a complete knowledge and understanding of the SunBet products and the online gaming industry
• Provide input into plans to increase the generation of sales leads for the acquisition of SunBet business
• Attend on-site activations and events, identify opportunities, and canvas clients to generate leads and new business
• Persuade potential customers of the benefits and advantages of opening a SunBet account
• Provide services and support to customers who place on-line sports bets, providing advice and education to customers around how to place on-line sports bets and casino bets
• Respond to technical and/or account related queries raised by customers
• Research required information by using available resources or liaising with other departments to adequately respond to queries and ensure customer queries are resolved
• Contact new customers and follow-up with existing clients to obtain their FICA documentation
• Leverage existing relationships to initiate and develop relationships with customers to acquire referrals
• Compile and distribute on-site activation schedules for various venues
• Communicate with stakeholders, clients, visitors around activation requirements
• Conduct face-to-face meetings with customers / guests at various on-site activation to initiate, build and secure future SunBet business
• Attend SunBet VIP events / activations with customers to raise awareness around SunBet’s brand and VIP program, as required
• Book activation venues and plan logistics according to requirements – number of people, equipment, times, access to floor, refreshments, etc.
• Conduct pre-activation checks to ensure that the venue set up meets requirements
• Track and report on the daily generation of leads through promotional processes
• Complete post activation administration including; information documents, attendance figures, leads generated
• Engage with players and provide a customer experience that will support brand loyalty ensuring SunBet as the online gaming and sportsbetting brand of choice
• Ensure that customers are treated with courtesy and respect at all times, and provide professional service standards and solutions
• Provide post-mortem feedback with regards campaigns to ensure these are always relevant and effective

go to method of application »

Qualifications

• 3-Year Diploma / Degree in Graphic Design, Visual Arts, or related field
• Presentation of an artistic portfolio 

Experience

• 8-10 years’ experience in graphic design, inclusive of 3 years in a supervisory/lead role

Key Performance Areas

• Lead the design team, ensuring alignment with the company’s vision, brand standards, and marketing objectives
• Develop and present high-level design plans for campaigns, promotions and other marketing projects/initiatives
• Ensure design work is completed on time, to specification and with high-quality standards, driving innovative solutions
• Proactively identify potential risks related to design projects (e.g., tight deadlines, resource constraints) and develop plans to mitigate them
• Oversee the conceptualisation, development and execution of design solutions across multiple media channels (e.g., digital, print, video etc)
• Manage design projects from initial brief through to final delivery, collaborating with marketing, product teams and external agencies
• Ensure that design concepts align with business and marketing objectives while maintaining a consistent brand identity
• Present and explain design concepts to stakeholders, adjusting based on feedback to meet business requirements
• Lead brainstorming sessions to encourage new, innovative ideas and collaborate with cross-functional teams to refine concepts
• Oversee the development of high-quality design materials, ensuring consistency in visual storytelling and branding across all deliverables
• Provide guidance on design techniques and refine complex design elements (e.g., 3D elements, animation, interactive designs etc) to elevate creative output
• Conduct quality assurance to ensure all designs meet technical and creative standards, are on-brand, and comply with all guidelines
• Ensure that all designs comply with industry standards, copyright laws and regulatory requirements
• Maintain and evolve the brand’s visual identity, ensuring consistency across all media and touchpoints
• Encourage innovation and push creative boundaries while ensuring that designs adhere to the brand’s core values and messaging
• Conduct regular audits of brand assets and design work to ensure they stay current and aligned with business goals
• Manage design files and assets using version control and naming conventions to ensure efficient team collaboration and file accessibility
• Establish and refine workflows to streamline design processes and ensure on-time project delivery
• Mentor, guide, and support a team of designers, fostering a culture of creativity, accountability, and professional growth
• Conduct regular one-on-one meetings, providing constructive feedback, coaching, and career development opportunities for team members
• Identify areas for improvement and skill development, offering training and learning opportunities to design team
• Manage team performance, conducting performance reviews, providing feedback and implementing growth plans as necessary
• Continuously evaluate and improve internal workflows, design processes and team structures to optimise efficiency, reduce bottlenecks and enhance output quality
• Develop metrics to track the return on investment (ROI) of design projects and initiatives
• Leverage data and analytics to inform design decisions, such as analysing user behaviour, feedback to continuously improve the design process and output

go to method of application »

Requirements

Applicants should meet the following minimum requirements:

• Grade 12
• Studying towards a qualification in Management Assistant N6.
• In-service letter from the training institution
• Ability to communicate in written and spoken English
• Valid South African ID
• Must be willing to work shifts, Weekends and Public Holidays
• Able to stand for long hours
• You will be expected to work in a smoking environment

go to method of application »

Job Purpose

• The resort Hospitality team will manage the implementation of the Hospitality Strategy and business results for the resort, applying thought leadership principles and innovation in delivering product performance, revenue growth and optimum returns, operational governance, excellent customer experiences and service standards, as well as building strategic relationships and partnerships with key stakeholders to ensure great memories for our customers.
• The Hospitality Services & Analytics Manager will be accountable for providing specialized analytics, and project services and support to enable the hospitality roadmap on the resort, to grow the profitability of existing hospitality product offerings (including F&B and rooms) and monitor customer experiences and feedback across business operations holding operational teams to account for required deliverables. This will be achieved through collaboration with Central Office and Business Unit leadership teams, leveraging partnerships with relevant stakeholders and focusing on high levels of operational compliance in line with regulations. The role will also be responsible for managing the coordination and provision of a competent ‘pooled’ operational team, to support business unit requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality standards. This will include the management of staff processes around rostering and scheduling of pooled staff; control and authorization of leave and leave liability, consolidation and scheduling of training needs analysis, and co-ordination of performance management processes, and will assist in building and enabling solid and engaged hospitality talent to support innovative and sustainable hotel operations. 
•  The role will also be responsible for managing the coordination and provision of a competent ‘pooled’ operational team, to support business unit requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality standards. This will include the management of staff processes around rostering and scheduling of pooled staff; control and authorization of leave and leave liability, consolidation and scheduling of training needs analysis, and co-ordination of performance management processes, and will assist in building and enabling solid and engaged hospitality talent to support innovative and sustainable hotel operations.

Education

• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level.

Experience

• 8 years in the food and beverage industry of which at least 3 years' experience in a management role within the food and beverage environment.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
• Experience leading and managing teams

go to method of application »

Key Performance Areas

• Provide administrative support for the Member Exchange Program, as well as assist members with making exchanges via RCI, TRC and across Sun hotel operations
• Process space bank requests on TSW, ensuring all future date “bankings” are validated with credit control before the authorization of banking and points are released
• Validate member exchange requests with RCI or TRC prior to points being released to the member’s profile
• Administer bulk stock and waitlist allocations to Exchange Affiliate to ensure the waitlist is minimized, occupancy rates are maximized and that SVC point liability with RCI and TRC is continuously monitored and reduced
• Audit data integrity relating to membership bookings
• Adhere to governance standards, processes and tools with regards to membership bookings and data
• Identify, classify, maintain and protect all confidential files, documentation and sensitive information consistent with record handling in line with legislative regulations for auditing purposes
• Prepare, co-ordinate and distribute regular membership communication including monthly newsletters to members; updating of AGM documentation; etc.
• Provide input and oversee the coordination of resort entertainment activities with the Resort Operations Team
• Liaise with internal and external stakeholders (including agencies) to ensure campaign implementation and fulfilment
• Be the 2nd level of support for queries and complaints received by management including dealing with internal and external stakeholders on escalated membership queries (including reservations, exchanges and general complaints)
• Monitor customer satisfaction feedback via the customer services platforms, digital and social media sites and facilitate case management until resolution
• Co-ordinate content (including collateral and organic content) for digital and other marketing channels respectively
• Provide customer support by answering questions and engaging regularly with the community on all social media platforms and managing any online feedback forums
• Conduct analyses of CRM data to track performance metrics and analyze website data to increase customer conversions and retention rates and reduce dormancy rates
• Provide input into the CRM framework, plans and resource requirements for the development, amendment and enhancement to technology and dashboards to retrieve data to assist decision-making
• Create customer platforms to further attract and retain customer interaction and ensure that the customer experience offered remains relevant and competitive, indicating any challenges or obstacles to implementation
• Develop and test new CRM dashboards and reporting tools to elicit data from the various platforms producing standardized, automated reports as well as more in-depth analyses as required
• Provide input and make recommendations on SVC promotion campaigns, aligned to the overall SVC strategy, and customize it based on customer analytics, competitor product offerings and marketing activities
• Participate, and represent SVC at various events (as required) to support the loyalty and retention of members.
• Facilitate the administration and updating of call centre standard operating procedures and services, systems and processes and align with new legislative compliance and company policy (such as POPI and the SVC Association Rules).
• Assist with the developments of scripts and email templates for the SVC administration departments.
• Conduct weekly audits to measure the SVC company’s admin team's adherence to policies, processes, product information and customer service delivery, thus also ensuring that queries are closed off within the 48-hour turn-around time across departments within SVC.
• Compile the customer satisfaction results from customer service-related monitoring systems which feedback about the level of service received when a member or guest contacts SVC’s service-related departments or the Resort.
• Engage with the SVC Customer Contact Centre management team regarding SVC campaigns and member trends.
• Prepare and report on member trends, which are based on member engagements with the customer contact centre and admin departments
• Track campaign costs and return on investments, making recommendations on how to improve efficiencies around campaigns
• Work and integrate with the marketing teams around delivering customer communications and utilizing a range of communication channels as part of the campaign delivery
• Monitor quality of deliverables, making sure that they are in line with the objectives and timelines stipulated in the campaign plan, and complete post-campaign feedback from operations and other stakeholders to evaluate the success and relevance of the promotions and campaigns

Requirements

Education

• Grade 12/ Matric
• 3 Year Marketing or Equivalent degree

Experience

• A minimum of 4-6 years in a CRM and or marketing role
• Previous experience in and knowledge of Timeshare is an advantage
• Experience in social media and community management is an advantage
• Experience in events /activations is an advantage
• Confidentiality is a critical part of this role

go to method of application »

Key Performance Areas

Delivered Marketing Plans & Results 

• Understand the business strategy and develop objectives and delivery plans for the business unit marketing function to enable increased footfall to the property 
• Provide input into new and innovative marketing plans and leverage relationships to promote revenues and competitive edge and support the operationalization of the gaming strategy 
• Collaborate with the central marketing teams to grow the unit’s Gaming brand across various online platforms and social media channels to increase customer recognition and grow interest and excitement around the brand as the casino brand of choice.  Conduct market research collection, analysis, and interpretation of data and business intelligence tools to provide a clear view of customer preferences 
• Influence and co-ordinate promotions and activations (including events, entertainment) by determining and evaluating customer trends and preferences; and adapt plans to meet changing business priorities 
• Collaborate with operations to develop retention and acquisition plans to identify opportunities for new acquisition, site visitations and revenue spend 
• Investigate and compile a client synopsis which provides specific value add information that informs decision making 
• Conduct meet-and-greets and entertain whenever required 
• Monitor and audit the unit’s customer relationship database to ensure the data is complete and accurate and provides consistent and reliable insights into the unit’s customers, their preferences and feedback 
• Develop and measure marketing campaigns (including digital) to support the achievement of Gaming business objectives, based on BI insights and data analyses 
• Support VIP and key customer relationships to grow customer visitation, acquisition and retention targets 
• Measure and report on the ROI impact of various marketing initiatives and activations, including digital marketing campaigns 

Campaign Management 

• Define and adapt the business unit CVP as required 
• Collaborate with central Marketing teams to create a strong and consistent brand identity for and online reputation management the business unit 
• Develop and co-ordinate multi-channel acquisition campaigns both online and offline in line with available budget 
• Co-ordinate and manage logistics and execution of promotions and activation events 
• Develop and complete the planning of promotions/campaigns and entertainment events that are relevant to the target market and innovative (fresh) in approach 
• Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO; Paid media; Social media 
• Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level 
• Monitors implementation to ensure that the campaigns and objectives are rolled out as per plan 
• Attend events to leverage opportunities to acquire new business and build solid relationships with key customers 
• Authorise proofs on all content and manage the distribution of brochures and marketing collateral and toolkits across the unit 
• Collect feedback from internal stakeholders regarding campaign success and post-mortem evaluations 

Delivered Loyalty Management 

• Liaise with central Marketing to develop retention and acquisition campaigns 
• Manage and monitor the implementation of the Loyalty Programme for the unit 
• Manage the customer database hygiene to ensure thorough and accurate data is available for analysis 
• Conduct analyses of customer data around their behaviour to enable customer-based solutions in growing footfall and spend and ultimately revenue for the unit 
• Communicates campaign and loyalty programme plans and activations with key stakeholders 
• Monitors implementation to ensure that the campaign is rolled out as per plan 
• Utilises and optimises relevant systems and its tools 
• Analyse and report on the effectiveness of campaigns 

Stakeholder Relationship Management 

• Communicates with internal stakeholders on marketing plans, ensuring their full understanding for implementation 
• Communicates and negotiates with external vendors, agents, entertainers, etc - builds and maintains strong relationships to ensure credibility and trust to leverage future business 
• Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns 
• Briefs and manages vendor contract deliverables 
• Communicates and updates business unit team with regards promotions, events, entertainment happening across the complex so everyone is sufficiently informed of happenings 

Budget Management

• Responsible for the following financial processes for the Unit Marketing function including: 
• Developing and managing the departmental budget 
• Revenue maximization activities and results (ROI) 
• Cost and expense management 
• Capex
• PIP and forecasting 
• Provide feedback on the financial report for the function 
• Feedback on the ROI of campaigns and marketing initiatives and recommendations 

People Management 

• Manage positive Employee relations within the department 
• Drives a performance management culture 
• Provides direction and support to employees with regard to marketing initiatives, campaigns and innovations
• Provides motivation and leadership to promote positive working relationships 
• Track, measure and enhance employee engagement 
• Identify and manage training, coaching and development requirements in line with plans and initiatives 
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan 
• Ensure alignment with EE, SD and procurement strategies which contribute towards BBBEE targets being achieved 
• Performance Management and coaching of staff to ensure KPA’s are achieved 

Requirements

Education

• Minimum of a 3-year B Degree in Marketing or equivalent 

 Experience

•  Minimum of 5 years’ marketing experience with 3 years in a PR and / or Promotions position
• Marketing management experience is an advantage
• Preferably obtained within the casino and or hospitality environment 

go to method of application »

Qualifications

• BCom (Accounting) /Finance or equivalent

Experience

• 3-5 years’ experience working within a Finance environment
• Gaming experience at assistant accountant will be advantageous 

Key Performance Areas

• Perform the Intercompany Recharges Full function as required, for Sunbet Entities
• Familiarise & Identify the Technical Services Agreements (in line with Recharges) between the Sunbet SA & Sunbet Africa & related entities
• Preparation & Collation of monthly Recharges (Direct, Departmental & Management Fee related recharges etc.)
• Coordinate and reconcile Billing of Recharges between Sunbet Africa Companies /Territories (AR & AP function)
• Reconciliation of Intercompany Accounts and Clearing Account (Sunbet Africa Companies /Territories)
• Follow Up, Attending to & Clearing off Intercompany queries
• Maintain accurate and current Intercompany Loan accounts
• Assist in monitoring and tracking groups recharges
• Perform Full Administration functionality for All Banking accounts & Bank related pertaining to all Sunbet Entities (SA & Africa Territories)
• Perform Full Administration functionality for Insurance related for all Sunbet Entities (SA & Africa Territories)
• Support administration function for Statutory related documentation as required, for Sunbet Entities (SA & Africa Territories)
• Perform allocated administration & accounting support for TMG Network Online poker Company Financial accounting and reporting.
• Tracking of all SED spend, against all Licenced Gaming Board bid commitments & Licence conditions, for Sunbet Entities
• Perform Monthly Interest Calculation & Recording of Interest, on All Loans across Sunbet African Companies /territories, in line with Loan agreements
• Review of Journals processed by the Accounts Clerks for all Sunbet Entities (SA & Africa Territories)
• Calculate allocated gaming platform subscription fees, games providers and payment processing fees in line with contracts
• Financial administration and reporting of SunBet related trusts
• Assist is compilation of financial reports and financial statements.
• Assist in preparing tax submissions for Africa entities.
• Develop and maintain sound working relationships with relevant departments & key stakeholders
• Keep up to date with trends and services relating to the function’s delivery
• Perform Ad-Hoc functions and requests as required, for Sunbet Entities

go to method of application »

Key Performance Areas

• Shift management
• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Oversee the opening and closing of tables and verify and sign off on counted floats
• Oversee table credit transactions and the transfer of chips between the cash desk and tables
• Managing discretionary/ complimentary spend
• Reporting gaming system anomalies to relevant departments for correcting as per SOP
• Reconcile and resolve slots pay-out exceptions
• Verify and authorise slots jackpot payouts
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Resolve and report on any issues or escalated disputes
• Managing Stock as per SOP (e.g., numbered stationery, playing cards, chips, MVG cards. Etc.)
• Oversee the inspection of cards, ensuring the collection of used or defective cards and the replacement of new cards for operation
• Cash-ups at the end of the shift
• Completes shift reports
• Slots & Tables Product Management
• Conduct analyses on slots and tables product performance
• Investigate and document any variances between theoretical and actual hold
• Facilitate lease product management for slot machines
• Monitor & provide input to strategy it to optimal product mix and pricing in both slots and tables
• Implements business action plans
• Liaises with Technical to ensure maintenance schedule plan is adhered to
• Monitors and reports on slots product performance and complete exception reports / journals as per SOP
• Slots & Tables Standards & Governance
• Develops and updates Slots & Tables monitoring standards
• Communicates standards to all relevant parties
• Monitor Slots & Tables practices and align with new legislative compliance
• Implement sufficient control measures (including systems and processes) & checks to mitigate any risk to the business
• Conduct regular checks and departmental walkabouts to monitor compliance standards
• Work with internal stakeholders (Slots & Tables management, finance, HR, and security) to identify risk areas and address these
• Coach and upskill staff to understand and execute practices in line with regulations
• Conduct internal control self-assessments to audit compliance to standards
• Support external gaming audits and handle any remedial action required to ensure compliance

People Management 

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the department
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the department
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Financial control

• Manages complementary spend
• Authorises spend in line with budget
• Calculate and monitor productivities
• Customer Relationship Management
• Ensures that guests are always treated with courtesy and respect
• Staff training on promotions (including promotion information, functions, facilities, etc)
• Shift hand over ensures that staff can provide customer with relevant insight
• Manages customer database
• Complete monthly guest loyalty reports
• Builds relationships with regular and VIP punters on the slots and tables floor
• Manages Guests Reservations/bookings are attended to
• Manages the accuracy of sign-up data captured, cards issued and loyalty benefits
• Receive guest feedback via Nquba, discuss with guest, and manage the remedial action to correct any concerns - ensuring responses and outcomes are captured into the system
• Stakeholder Relationship Management
• Liaise with F&B on food and beverage offering and services on the slots and casino floor
• Liaise with housekeeping with regards any cleanliness issues on the floor
• Liaise and update hotels and management on VIP arrivals and spend
• Collaborate with security around any issues or concerns on the casino floor, as well as case information
• Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Collaborates with Marketing in co-ordinating Slots & Tables promotions and execution, as well as on post-mortem feedback 

Requirements

Education

• Grade 12 + Certificate in business administration or an equivalent national qualification in area of specialisation or management at NQF 5
• Participation on a Gaming Development programme 

Experience

• 5 yrs. gaming experience with a minimum of 2 yrs
• Experience in a supervisory role
• Meet the requirements for a gaming licence and FICA
• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Visual acuity and ability to identify colours