The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts. Our...
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Minimum 2 years experience in a customer service, a contact centre or sales environment
Having an interest and experience in sports is an advantage
Key Performance Areas
Have a complete knowledge and understanding of the SunBet products and the online gaming industry
Provide input into plans to increase the generation of sales leads for the acquisition of SunBet business
Attend on-site activations and events, identify opportunities, and canvas clients to generate leads and new business
Persuade potential customers of the benefits and advantages of opening a SunBet account
Provide services and support to customers who place on-line sports bets, providing advice and education to customers around how to place on-line sports bets and casino bets
Respond to technical and/or account related queries raised by customers
Research required information by using available resources or liaising with other departments to adequately respond to queries and ensure customer queries are resolved
Contact new customers and follow-up with existing clients to obtain their FICA documentation
Leverage existing relationships to initiate and develop relationships with customers to acquire referrals
Compile and distribute on-site activation schedules for various venues
Communicate with stakeholders, clients, visitors around activation requirements
Conduct face-to-face meetings with customers / guests at various on-site activation to initiate, build and secure future SunBet business
Attend SunBet VIP events / activations with customers to raise awareness around SunBet’s brand and VIP program, as required
Book activation venues and plan logistics according to requirements – number of people, equipment, times, access to floor, refreshments, etc.
Conduct pre-activation checks to ensure that the venue set up meets requirements
Track and report on the daily generation of leads through promotional processes
Complete post activation administration including; information documents, attendance figures, leads generated
Engage with players and provide a customer experience that will support brand loyalty ensuring SunBet as the online gaming and sportsbetting brand of choice
Ensure that customers are treated with courtesy and respect at all times, and provide professional service standards and solutions
Provide post-mortem feedback with regards campaigns to ensure these are always relevant and effective
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