Packet Core Support Engineer at Ericsson

What you will do

• Customer support request (CSR) investigation follow up and coordination.
• Analyze problems and identify suitable solution to these problems.
• Do Software Update Management (SUM) activities.
• Working on complex troubleshooting, using support tools and according to global support processes and procedures.
• Developing and maintaining relationships with Customer.
• Actively engage in communication with other engineers for the purpose of knowledge sharing.

You will bring

• Min. Bachelor’s Degree in Engineering or equivalent
• Domain experience: (Packet core) at least 7-8 years.
• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)
• Good knowledge of SAPC (Policy server) , IPWorks (DNS)
• Familiar with virtualization and the Cloud Systems
• Excellent IP background
• Very good knowledge of Linux
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skills
• Working with people

Additional Requirements

• Excellent social and interpersonal skills
• Responsive and result oriented
• You will be perseverant, as well as open-minded, with a passion to win

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.