Parts Sales & Service Representative (PSSR) at Sandvik

• We are looking for an ambitious and motivated individual to join our team as our Parts Sales & Service Representative
• The role will report into the Aftermarket Manager.  The role will be based from our offices in Kempton Park, Spartan, Johannesburg.

Purpose of the role:

• Represent the Screening Solutions product lines in your defined area of responsibility (area and/or customer defined), through managing and supporting the customers in regard for aftermarket sales and service and exploring new business opportunities (replacement or new equipment opportunities).  

The job responsibilities:

• Support and execute the Screening Solutions action plan to grow profitable sales across the offering portfolio (aftermarket and identifying new and replacement equipment opportunities)
• Build awareness of the Sandvik brand and Screening Solutions product offering in your assigned region. Engage with key stakeholders and gain a strong understanding of local business environments and market trends.
• Learn how to perform fleet (Installed Base) analysis with guidance from production specialist and regional team to help identify opportunities for parts and service sales including refurbishments (new equipment opportunities) while keeping fleet information up to date.
• Develop trusted relationships with customers. Learn how to identify customer needs and provide tailored solutions that maximize value.
• Communicate clearly and confidently with a wide variety of audiences—dealers, customers, and internal teams—to gain alignment and support.
• Work closely with people from many different backgrounds and cultures. Leverage your technical knowledge, interpersonal skills, and problem-solving abilities to strengthen partnerships.
• Take part in ongoing training opportunities with Sandvik experts and actively develop your skills in both technical knowledge and customer engagement.
• Collaboration with service teams to ensure provision of services
• Working with Regional team to provide supply contracts, recommend spare parts, proposals
• Ensuring opportunities are maintained and managed in CRM
• Ensuring customer visit reports are logged in CRM
• Draft and present contract agreements for parts and service offerings.
• Where warranty matters arise ensuring customer engagement proactively managed

Qualifications & Experience Requirements

• Minimum National Diploma in Mechanical, Metallurgy, Mining Engineering or a related field or similar equivalent qualification.
• 3-5 years of experience in a sales environment preferably from mining or engineering 
• 2-3 years of experience with OEM equipment in Minerals Processing

Other Requirements & Competencies

• Strong communication and interpersonal skills with the ability to connect with both technical and non-technical audiences.
• Confident presenter with solid written and verbal communication abilities.
• Proficient with Microsoft Office Suite; experience with Salesforce or similar CRM is a plus.
• Highly organized, motivated, and eager to learn, with a problem-solving mindset.
• Medically fit for mine sites
• Willingness and ability to frequently travel and visit customers.