Patient Care Manager at Faircape Group

Specific duties include but is not limited to the following:

Operational Responsibilities:

• Oversee the efficient administration of operations at the facility.
• Ensure the proper implementation and management of admissions, transfers, extensions, and discharge procedures.
• Implement and manage systems to increase income.
• Be present at all inspections, including those by the Department of Health (DOH) and Department of Social Development (DSD).
• Supervise the implementation of infection control procedures during outbreaks or suspected infections.
• Administer incident and investigation reporting. 
• Ensure the proper logging and follow-up of maintenance issues. 
• Make suggestions for procedural improvements and ensure adherence to the correct approval process. 
• Ensure necessary training of policies and procedures, ensuring staff competency. 
• Manage and report on deviations from established procedures.

 Resident and Family Interaction:

• Monitor and manage customer service levels continually.
• Ensure quality and efficient delivery of services at the facility.
• Communicate types and levels of services offered to interested persons.
• Interface regularly with families and provide support, assistance, or decision-making input when required.
• Resolve complaints and provide effective education, advice, and counselling to residents.

Health Professional and Company Relationship Management:

• Build and manage relationships between health professionals and the company.
• Ensure the implementation of processes conducive to customer satisfaction.
• Identify improvement areas and implement initiatives for continued customer service.

Marketing Responsibilities:

• Monitor and maintain bed occupancy to achieve maximum capacity at all times.
• Collaborate with healthcare staff to ensure timely admissions and discharges, minimising downtime between patient turnovers.
• Liaise with stakeholders to promote the facility.
• Maintain excellent knowledge of the company and the facility's services.
• Discuss goals and objectives with the Multidisciplinary Team and Senior Management.
• Undertake competitor analysis to ensure the facility offerings are competitive and market related 

Administration Responsibilities:

• Prepare reports and submissions aligned with responsibilities.
• Monitor and approve requisitions through the Healthcare Administrator to the Claremont office. 
• Communicate and report to the support team and Claremont Heads of Departments on relevant matters. 
• Host Multi-Disciplinary Team meetings, ensuring efficiency and constructive discussions. 
• Allocate action points to relevant role players during MDT meetings.

Requirements

• Bachelor’s degree in Health Sciences, Nursing, Physiotherapy, or a related field.

 Experience and Knowledge 

• Previous experience working within a healthcare/hospital environment (advantageous) 
• Experience in healthcare operations, and compliance advantageous
• Experience in a geriatrics environment advantageous
• Knowledge of Dementia care, Frail care, palliative care, rehab, strokes advantageous 

Skills and Attributes: 

• Strong leadership Skills to provide direction, inspire confidence, and motivate staff to achieve common goals. Strong leadership skills are essential for fostering a positive work environment and driving organisational success.
• Team Building Skills. Being able to build and nurture effective teams by providing mentorship and professional development opportunities, and fostering a culture of collaboration and accountability.
• Ethical Integrity by adhering to high ethical standards and acting with integrity. 
• Adaptability: The healthcare industry is constantly evolving. Be adaptable and open to change, willing to embrace innovation and continuously improve processes to meet evolving needs.
• Crisis Management Abilities, the ability to remain calm under pressure and effectively coordinate response efforts to ensure the safety and well-being of patients and staff.
• Excellent Communication Skills, as communication is critical 
• Problem-solving abilities. Being able to navigate through complex challenges that require innovative solutions
• Strategic Thinking - Be able to develop and implement long-term strategic plans that align with the organisation’s mission and goals 
• Strong interpersonal skills, ability to build and maintain positive relationships with all stakeholders

Specific Requirements:

• Clear health record
• Clear criminal record
• Clear credit record
• Two Written references 
• Own reliable transportation