Payment Acceptance Technology Administrator at Nedbank

Job Purpose

• To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Provide technical support to POS Merchants and log call with technicians on issues requiring assistance i.e. for faulty devices or missing terminals so they can be recovered.
• Troubleshoot technical problems (i.e. non-dialup devices) and work with POS vendors on issues needing assistance.
• Coordinate equipment and maintain inventory.
• Receiving of Faulty terminals from merchant and arranging delivery of replacement or repaired unit.
• Meet and exceed internal and merchant client needs by timeously responding to queries and / or concerns and actioning the request within the Service Level Agreement (SLA)
• Ensure a good understanding or system functionality and processes by liaising with applicable staff.
• Capturing and maintaining POS database.
• Maintaining an optimal and transparent capacity model through ensuring optimal stock levels and ensuring suppliers are paid timeously
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

Essential Qualifications - NQF LevelPreferred QualificationPreferred Certifications

Minimum Experience LevelTechnical / Professional Knowledge

• Matric / Grade 12 / National Senior Certificate
• NQF level 4 or higher in Banking, or IT-related field
• Role requires the successful applicant to be pared to work Weekends and Public Holidays if scheduled.
• 3 years’ Administrative and Data Capturing experience.
• 2 – 3 years’ 1st line IT / Call Centre experience
• Previous experience in offering Technical Support telephonically would be an advantage.
• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls

Behavioral Competencies

• Communication
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work