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  • Posted: Nov 4, 2024
    Deadline: Not specified
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  • HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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    Payment Specialist - Homechoice (Southern Suburbs (Cape))

    Description

    • To drive strategic and tactical aspects of discovering; validating; documenting; and communicating business-process-related knowledge through modelling; simulating and analysing current and future states; focusing on complex business outcomes using technical expertise; in line with the business strategy.

    What you will love doing in this role

    • Daily Monitoring
    • Ensure all payment files are accurately received and processed on time.
    • Monitor and reconcile debit order files timeously and escalate delays where necessary. Repetitive
    • Analyze daily cash collected via Pay Point to identify trends or anomalies.
    • Report daily on debit order collections against forecasts.
    • Compare cash collections with both forecasted figures and historical data.
    • Review collections by payment methods and assess debit order success rates.
    • Analyze unpaid debit order statistics, identifying trends and anomalies.
    • Identify opportunities to minimize debit order returns, such as excluding customers with frozen bank details from submission files.
    • Compile and report on DebiCheck and debit order submission performance vs. actuals, daily, weekly, and monthly; investigate variances.
    • Draft a monthly submission forecast, tracking file submission dates and processing timelines.
    • Stay updated on the Payment Association of South Africa (PASA) guidelines.
    • Stay abreast with changes in the payments industry and collaborate with other industry players 
    • Proactively source and implement new payment methods to improve customer payment processing.
    • Prepare monthly reports covering all payment sources, including but not limited to: DebiCheck, EFT, debit orders, EasyPay, Pay@, OZOW, showrooms, Debt Review PDA, and EDC pay overs.
    • Understand and enhance the business’s communication strategy around payments and PayPoints.
    • Review non-collection strategies to ensure payments are still received.
    • Provide daily reporting on collections per PayPoint vs. targets.
    • Monthly actions
    • Present payment performance per PayPoint to the business.
    • Schedule regular meetings with PayPoint vendors (e.g., OZOW, Pay@, MyGate) to review performance and address concerns.
    • Monitor and report on third-party overhead costs vs. budget.
    • Strategy/Process
    • Review and enhance the Debit order strategy for Homechoice to increase the proportion of customers on debit orders against target.
    • Review a debit order conversion strategy from standard to Debi-Check.
    • Review the debit order cancellation process and implement change to reduce the amount of debit order cancels.
    • Manage all projects w.r.t payments.
    • Review and document the end-to-end payments process per PayPoint, including:
    • Customer and Homechoice costs.
    • Transaction timelines for receiving and processing transactions.
    • Implement strategies to convert EFT payments to DebiCheck.
    • Optimize SMS and calling strategies to enhance collection success.
    • Build and maintain strong relationships with PayPoint vendors to efficiently resolve any issues.
    • Stay current with payment regulations and industry rules.
    • Continuously review and optimize collection costs by PayPoint.
    • Ensure all areas of the business are adequately skilled in different payment methods and systems.
    • Explore and evaluate new payment options to enhance operational efficiency.

    Requirements

    What you’ll need to do this role

    Qualifications & Accreditations

    • Bachelor’s degree in finance, business, or a related field.

    Experience & Skills

    • 3 years + experience in a similar role.
    • Excellent knowledge of Excel, PowerBI, or similar data tools is a plus.
    • Strong attention to detail and accuracy in handling financial data and reconciliations.
    • Effective communication skills, both verbal and written, to interact with internal teams, clients, and external stakeholders.
    • Up-to-date knowledge of the latest industry trends, payments, and billing developments.
    • Effective communication to convey technical concepts to non-technical stakeholders

    Attributes & Behaviours

    • Ethical and professional
    • Self-starter with high energy levels
    • High attention to detail
    • Excellent interpersonal skills
    • Exceptional communication skills (Both verbal and written)
    • Deadline and target driven
    • Ability to work well under pressure

    Behaviors we love

    • Wow my customer
    • Walk in my customers’ shoes
    • Deliver on my promises
    • Deliver insight-led solutions my customers need
    • Treat the business as my own
    • Take accountability
    • Be curious, creative & explore opportunities
    • Do it right & at the right time
    • Play as a team
    • Be helpful
    • Be inclusive
    • Find the fun
       

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to HomeChoice Holdings Limited on homechoice.mcidirecthire.com to apply

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