Payment Specialist - Homechoice (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Description

• To drive strategic and tactical aspects of discovering; validating; documenting; and communicating business-process-related knowledge through modelling; simulating and analysing current and future states; focusing on complex business outcomes using technical expertise; in line with the business strategy.

What you will love doing in this role

• Daily Monitoring
• Ensure all payment files are accurately received and processed on time.
• Monitor and reconcile debit order files timeously and escalate delays where necessary. Repetitive
• Analyze daily cash collected via Pay Point to identify trends or anomalies.
• Report daily on debit order collections against forecasts.
• Compare cash collections with both forecasted figures and historical data.
• Review collections by payment methods and assess debit order success rates.
• Analyze unpaid debit order statistics, identifying trends and anomalies.
• Identify opportunities to minimize debit order returns, such as excluding customers with frozen bank details from submission files.
• Compile and report on DebiCheck and debit order submission performance vs. actuals, daily, weekly, and monthly; investigate variances.
• Draft a monthly submission forecast, tracking file submission dates and processing timelines.
• Stay updated on the Payment Association of South Africa (PASA) guidelines.
• Stay abreast with changes in the payments industry and collaborate with other industry players 
• Proactively source and implement new payment methods to improve customer payment processing.
• Prepare monthly reports covering all payment sources, including but not limited to: DebiCheck, EFT, debit orders, EasyPay, Pay@, OZOW, showrooms, Debt Review PDA, and EDC pay overs.
• Understand and enhance the business’s communication strategy around payments and PayPoints.
• Review non-collection strategies to ensure payments are still received.
• Provide daily reporting on collections per PayPoint vs. targets.
• Monthly actions
• Present payment performance per PayPoint to the business.
• Schedule regular meetings with PayPoint vendors (e.g., OZOW, Pay@, MyGate) to review performance and address concerns.
• Monitor and report on third-party overhead costs vs. budget.
• Strategy/Process
• Review and enhance the Debit order strategy for Homechoice to increase the proportion of customers on debit orders against target.
• Review a debit order conversion strategy from standard to Debi-Check.
• Review the debit order cancellation process and implement change to reduce the amount of debit order cancels.
• Manage all projects w.r.t payments.
• Review and document the end-to-end payments process per PayPoint, including:
• Customer and Homechoice costs.
• Transaction timelines for receiving and processing transactions.
• Implement strategies to convert EFT payments to DebiCheck.
• Optimize SMS and calling strategies to enhance collection success.
• Build and maintain strong relationships with PayPoint vendors to efficiently resolve any issues.
• Stay current with payment regulations and industry rules.
• Continuously review and optimize collection costs by PayPoint.
• Ensure all areas of the business are adequately skilled in different payment methods and systems.
• Explore and evaluate new payment options to enhance operational efficiency.

Requirements

What you’ll need to do this role

Qualifications & Accreditations

• Bachelor’s degree in finance, business, or a related field.

Experience & Skills

• 3 years + experience in a similar role.
• Excellent knowledge of Excel, PowerBI, or similar data tools is a plus.
• Strong attention to detail and accuracy in handling financial data and reconciliations.
• Effective communication skills, both verbal and written, to interact with internal teams, clients, and external stakeholders.
• Up-to-date knowledge of the latest industry trends, payments, and billing developments.
• Effective communication to convey technical concepts to non-technical stakeholders

Attributes & Behaviours

• Ethical and professional
• Self-starter with high energy levels
• High attention to detail
• Excellent interpersonal skills
• Exceptional communication skills (Both verbal and written)
• Deadline and target driven
• Ability to work well under pressure

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun