People Experience Associate, EMEA (Cape Town, ZA) at GitLab Inc.

Responsibilities

• Primary responder to people operations email and Slack channel to ensure extraordinary customer service to team members and leaders at GitLab.
• Administer and coordinate all onboarding tasks and provide assistance as needed.
• Administer and coordinate all offboarding tasks and provide assistance as needed.
• Administer anniversary gifts.
• Work closely with People Operations and broader People team to implement specific People Operations processes and transaction.
• Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that improves the team member and/or manager’s experience.
• Announcing changes and improvements on the Company Call and related slack channels.
• Use monthly Onboarding NPS survey to report on results from 30 day Onboarding survey for iterations and ideas on improving onboarding for users.
• Administering all transition issues for internal promotions or laterel transfers. Collaborote with the People Analyst team to keep improving the work-flow.
• Handle queries in slack and email relating to different entities and countries.
• Administration of Company communication (company calls, group conversations and AMA's)
• Foster collaborative working relationship with the CES team to ensure a new hire has a positive onboarding experience. Escalate any concerns to Senior People Experience Associate.
• Complete ad-hoc projects, reporting, and tasks.

Requirements

• The ability to work autonomously and to drive your own performance & development is important in this role.
• Prior extensive experience in a HR or People Operations role.
• Clear understanding of HR laws in one or multiple countries where GitLab is active.
• Willingness to work odd hours when needed (for example, to call an embassy in a different continent).
• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Strong team player who can jump in and support the team on a variety of topics and tasks.
• Enthusiasm for and broad experience with software tools.
• Proven experience quickly learning new software tools.
• Willing to work with git and GitLab whenever possible.
• Willing to make People Operations as open and transparent as possible.
• Proven organizational skills with high attention to detail and the ability to prioritize.
• You share our values , and work in accordance with those values.
• The ability to work in a fast paced environment with strong attention to detail is essential.
• High sense of urgency and accuracy.
• Bachelor's degree or 2 years related experience.
• Experience at a growth-stage tech company is preferred

Performance Indicators

Primary Performance Indicators For This Role

• Onboarding TSAT > 4
• Onboarding task completion < X (TBD)

Hiring Process

• Qualified candidates will be invited to schedule a 30 minute screening call with one of our recruiters
• Next, candidates will be invited to schedule a 45 minute interview with our People Operations Manager
• After that, candidates will be invited to schedule a 30 minute interview with members of the People Operations and People Partner teams
• After that, candidates will be invited to interview with the Director of People Operations
• Finally, our CPO may choose to conduct a final interview

Compensation
To view the full job description and its compensation calculator, view our handbook . The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page .

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