Performance Facilitator at Metropolitan

Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in9 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.www.metropolitan.co.za

About us

• We always align our L&D activities with the organizational strategic direction
• We empower and grow our teams
• We are curious and will always look for improved ways to deliver on learning needs within the organization
• We believe in agile execution
• We have vested a culture of fun, flexibility and future thinking

Role Purpose

• We are looking for an amazing Performance Facilitator at Metropolitan Life, who is ready to make a difference.

Requirements

• Human Resources or Learning degree
• OD-ETDP certification (preferred)
• Driver's license
• 3 – 5 years facilitation experience in an insurance or financial services environment
• Knowledge of skills development
• Experienced in deliver learning interventions virtually and instructor led or experienced in integrating technology into traditional instruction models

Responsibilities and work outputs

• We are looking for someone who can effectively facilitate and deliver learning interventions virtually or instructor led, to support the achievement of learning, development and business goals.
• You need to love people and love to spend time with them.
• To be agile and think on your feet is definitely a requirement.
• Technical savviness and embracing the digital arena is a must.
• As a Virtual Trainer, your role is to create an exceptional training experience for learners by giving them support during the learning process. Communication is vital to your success. It is important to relay goals and expectations, as well as company policies to the learners in your training courses.
• It has never been more important that learners in our business have the tools and support to learn through digital instruction.

Competencies required

• Business Acumen
• Client/Stakeholder commitment
• Drive for results
• Innovation
• Impact
• Self-Awareness
• Diversity and Inclusiveness
• Critical thinking
• Well-developed communication skills
• Digital competence