Platform Support Specialist at Sanlam Group

What will make you successful in this role?

• 1st line business support helpdesk for systems like XPLAN via 4Me (Business processes and tools)    
• Responsible for providing trading support, by monitoring trade execution, troubleshooting technical issues and ensuring timeous communication to branches on queries raised or picked up by the team.

System navigation and user support 

• Investigate, analyse, resolve and advise on support issues in XPLAN support environment (not limited to but main focus) 
• Building relationships with end users to continuously look at how we can improve their daily challenges
• Regression testing of UAT and production upgrades
• Conduct system monitoring & morning checks and mapping of accounts
• Proactive monitoring of daily recons to ensure client portfolios are always balanced
• Liaise with vendors to ensure timeous problem resolution
• Work with project teams to investigate complex issues, identify and implement solutions
• Work in partnership with other departments ensuring correct allocation of issues raised by the business
• Maintain appropriate levels of procedural documentation
• Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures) 
• Communicate with end users and building relationships
• Data analysis: identify trends and recommend possible solutions

Qualification and Experience

• Tertiary qualification or a relevant qualification
• XPLAN application experience advantageous 
• Problem solving exposure at business level
• Commitment to performing routine as well as investigation/analysis work tasks
• Ability to solve complex problems
• Understand and develop the business support team competency
• Financial Service / Stockbroking experience beneficial