Plumber at Electrolux

Plumber (Service Technician)

• You will be responsible for consistently monitoring quality and SLAs’.
• You will be expected to deliver an outstanding service to all Kwikot customers in terms of all warranty and insurance related calls as well as providing advice to customers.
• Handle general queries regarding after sales service, installations, faulty issues etc.
• Attend to all warranty and insurance related calls logged by the Call Centre within a reasonable turnaround time of 24Hrs.
• Ensure that all administration (timecards, running sheets, job cards etc. are updated daily.
• Ensure correct completion of all documents

Qualifications

• Matric
• PIRB registered (advantageous)
• 3 to 5 years’ experience
• Plumbing Certificate (CETA/ Red Seal)
• Thorough knowledge of all Kwikot products, EWH systems, products, services and competitors
• Heat Pump Installation/Servicing Certificate (advantageous)
• Electrical and Plumbing installation/Servicing knowledge and or Certificate
• Code 8 Drivers License
• Thorough knowledge of Suburbs, Towns and surrounding areas
• Business English and fluency in at least one other indigenous African language
• Confidentiality
• Attention to detail
• Computer Literate
• Be respectful, honest and trustworthy and flexible.
• Excellent verbal, presentation, listening and communication skills at all levels
• Excellent People / Client Relation Skills
• Time management and decision-making skills
• The position requires occasional overtime work, on alternate weekends and public holidays as per duty roster