Point of Sales Database Administrator at Famous Brands

Main Outputs and Responsibilities for This Position

POS (POINT OF SALE):

• Drive Point of Sale (POS) systems functionality and support in achieving the Group’s overall strategic objectives. 
• Understand and adhere to Famous Brands POS methodology, and framework
• Technical:  Drive the resolution of technical issues experienced with all POS systems, along with new software releases. 
• Provide technology support when integration with POS systems is required. 
• Understand the relevant applications within the tech environment that are integrated with the POS systems. 
• Remain abreast of key trends and developments relevant to POS environments. 
• POS Databases:  Management of Mugg & Bean and Wimpy POS database
• POS Vendors: Manage the Service Level Agreements with all POS service providers. 
• Guide the resolution process

DATABASE ADMINISTRATION:  

• Work closely with the POS Support Specialists to ensure all programming is completed on time and accurately with regards to the following:Bi-annual menu launch, programming changes and final sign off
• National promotions Local store marketing initiatives
• Troubleshoots POS and back-office problems and collaborates with vendors and other support technicians to resolve support issues

POSI UPLOADER: 

• Monitor the receipt of daily transaction files from all restaurants (FB Connect)
• Business Errors:Responsible to fix all Business errors in error logs. 
• Implement controls to mitigate business risk and eliminate the number of error files. 
• Master data:Responsible for the integrity of the data that comes through the POSI uploader, by ensuring that Dimension Manager is kept up to date.

SPECIAL PROJECTS: 

• Consumer facing Tech Projects linked to POS integrations.
• Support in the execution of all Consumer Facing Tech Hub projects.

HAPPY HIGH PERFORMING PEOPLE:

• Ensure that the core mission, vision, and values of Famous Brands are always executed.
• Celebrate success amongst the team.
• Develop and maintain strong stakeholder relationships and deliver mutually established goals.

Requirements

Formal Education

• Matric essential
• Hospitality Degree or equivalent

Experience

• 3 – 5 years’ experience in POS functionality (Cloud-based)
• Extensive knowledge of POS testing strategies 
• Experience maintaining POS systems
• Experience and knowledge of food cost calculations
• Experience in a multi-channel or Omnichannel environment
• Advanced knowledge of Microsoft Excel & PowerBI
• Good understanding of database structures and rules
• Good understanding POS infrastructure and integration