Current Opportunities at Famous Brands

Main Outputs and Responsibilities for This Position

• Administer, review and process insurance claims received from business units on insured risks.
• Report all valid claims through the insurance portal to the broker(s) and insurers for further processing and follow-up thereafter.
• Maintain insurance portal and ensure comments on open incidents and claims are current.
• Track outstanding insurance claims and ensure recoveries for approved claims are allocated to the relevant business units.
• Provide training to administrators on processing claims in the insurance portal.
• Coordinate and administer the insurance renewal cycle between the Group, broker(s) and insurers.
• Administer the take-on of new business and/or asset declarations with the broker(s) and insurers; and changes on sale of business and/or assets.
• Maintain a good working relationship with broker(s), loss assessors, loss adjusters and other insurance representatives.
• Coordinate and minute all insurance related meetings.
• Facilitate execution of insurance risk surveys and track execution of the related risk reduction requirements thereafter.
• Provide assistance and advice to business units with respect to insurance policy coverage, insurance requirements and general insurance questions.
• Maintain knowledge of insured risks and related policy schedules & wordings.
• Keep all insurance claims templates and sharepoint/intranet current.

Formal Education

• Completed Matric / Grade 12
• Added advantage: Qualification in insurance.

Experience

• 2 years minimum experience in general administration.
• 1 to 2 years’ experience insurance administration or coordination.
• Sage X3 ERP and Workflow experience would be advantageous.
• Insurance portal experience would be advantageous.
• Experience in dealing with major insurance claims would be advantageous.

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Main Outputs and Responsibilities for This Position

POS (POINT OF SALE):

• Drive Point of Sale (POS) systems functionality and support in achieving the Group’s overall strategic objectives. 
• Understand and adhere to Famous Brands POS methodology, and framework
• Technical:  Drive the resolution of technical issues experienced with all POS systems, along with new software releases. 
• Provide technology support when integration with POS systems is required. 
• Understand the relevant applications within the tech environment that are integrated with the POS systems. 
• Remain abreast of key trends and developments relevant to POS environments. 
• POS Databases:  Management of Mugg & Bean and Wimpy POS database
• POS Vendors: Manage the Service Level Agreements with all POS service providers. 
• Guide the resolution process

DATABASE ADMINISTRATION:  

• Work closely with the POS Support Specialists to ensure all programming is completed on time and accurately with regards to the following:Bi-annual menu launch, programming changes and final sign off
• National promotions Local store marketing initiatives
• Troubleshoots POS and back-office problems and collaborates with vendors and other support technicians to resolve support issues

POSI UPLOADER: 

• Monitor the receipt of daily transaction files from all restaurants (FB Connect)
• Business Errors:Responsible to fix all Business errors in error logs. 
• Implement controls to mitigate business risk and eliminate the number of error files. 
• Master data:Responsible for the integrity of the data that comes through the POSI uploader, by ensuring that Dimension Manager is kept up to date.

SPECIAL PROJECTS: 

• Consumer facing Tech Projects linked to POS integrations.
• Support in the execution of all Consumer Facing Tech Hub projects.

HAPPY HIGH PERFORMING PEOPLE:

• Ensure that the core mission, vision, and values of Famous Brands are always executed.
• Celebrate success amongst the team.
• Develop and maintain strong stakeholder relationships and deliver mutually established goals.

Requirements

Formal Education

• Matric essential
• Hospitality Degree or equivalent

Experience

• 3 – 5 years’ experience in POS functionality (Cloud-based)
• Extensive knowledge of POS testing strategies 
• Experience maintaining POS systems
• Experience and knowledge of food cost calculations
• Experience in a multi-channel or Omnichannel environment
• Advanced knowledge of Microsoft Excel & PowerBI
• Good understanding of database structures and rules
• Good understanding POS infrastructure and integration

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Main Outputs and Responsibilities for This Position

• The fleet controller will work closely with the regional teams to manage and improve company car policy compliance, resulting in improved driver behaviour. 
• Compile and maintain accurate records of all company cars and drivers within the Leading Brands portfolio.
• All company car and driver details must correspond. 
• Publish monthly regional reports and get sign off from regional heads. 
• Publish monthly reports to HR. This includes all vehicle movements and documents for income tax purposes.
• Responsible for training of all fleet users within Leading Brands.

Licensing and Legislation

• Enforces Fleet Management Policy with all regions. 
• Trains all company car drivers on the company car policies, and code of conduct, and have a signed acknowledgement for each driver.  
• Maintain accurate and valid record keeping of all company car drivers and their nominated spouses/ partners driver’s licenses.
• Confirm all ENatis information is accurate and up to date.
• Car Licenses to be processed and issued to drivers as required.  
• Follow up with all stakeholders with regards to accidents until resolved.
• Ensure drivers follow the company car policies and procedures regarding accidents.
• Police case numbers are obtained.
• Follow up with insurance claims until they are paid and / or closed. 
• Portal is used to manage the process.Controller to complete checklist so that they can submit for insurance claims.  
• Budgeting and Traffic FinesManage Fines, allow drivers 5 days to contest the fines, before it gets paid by the company.
• Inform HR of the debt that needs to be settled for each fine. 
• Reconciling and monthly administration functions regarding journals for tracker recoveries and fines from regions.
• Manage First Auto statements from the bank with drivers and the region.
• Expenses managed according to budgets.
• Issue new Fuel Cards to drivers within the regions and effectively manage expiry of cards. 
• Once a new car has been procured, support with all paperwork, invoices and handover documents. 
• Manage full disposal process including selling price of vehicles.

Vendor Management

• Work closely with Group Procurement to have the necessary new company cars procured as per the regional requirements and company policies.
• Vetting of regional suppliers for repairs and maintenance of vehicles, including tyres, brakes, and other car parts.
• Create a yearly SLA with each supplier.
• Manage and follow up with all suppliers on repairs of company cars.Maintenance and Repairs
• Proactively plan and monitor the service schedule for each vehicle within the Leading Brands portfolio to ensure all company cars are in good condition and safe to drive by our employees. 
• Assist in all invoicing and support regional Administrators with admin for CAPEX requests
• Proactively manage a ‘Parts basket’ to ensure availability at all times 
• Manages the list of approved contractors, preferred suppliers per regions and yearly SLA in place
• Reporting and monitoring of Fleet portfolio Monitor and publish weekly findings on non-compliance to drive better driving behaviour.
• Car inspections are conducted in the region and follow up action is taken where needed.
• Health Check daily, sends signals daily and check that everything is working.
• If anything comes back as faulty, check the whole system.
• Compile reports to regions and various Famous Brands departments, such as HR and procurement.
• Liaise and pull reports from Westbank to manage the fleet.
• Manage Fleet Telematics – Tracker and Westbank usage report.
• Co-ordinate all Tracker installations.Manage the Tracker system and ensure all cars are loaded and the relevant employees have access. 
• Manage car fleet on trackmatic (or similar system) and ensure all vehicle and driver details are accurate
• Tracker – update server (tracker device and that the panic button working).

Improving Driver Behavior

• Publish Driver of the Month
• Consolidation, and communication, of Trip-sheet feedback
• Tracker management and best driver campaigns in place

Requirements

Formal Education

• Minimum Matric (Grade 12) qualification with a further qualification in Supply Chain and Logistics 

Experience

• At least 2 years’ experience in fleet/transport environment
• FMCG experience will be advantages
• ACCPAC and Trackmatic experience would be advantageous

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Main Outputs and Responsibilities for This Position

• Executes their internal audit activities in line with the internal audit as approved by the Audit & Risk Committee.
• Executes audit engagement planning, fieldwork and reporting in line with the established audit methodology.
• Conducts root cause analysis and develops practical and cost-effective recommendations on assurance and consulting engagements as appropriate.Identifies opportunities during audits which can enhance process improvement and simplify processes.
• Conducts audited financial stock-takes as determined by the business which may fall on weekends.
• Provides support to the business's ethics and anti-fraud programs.
• Participates and contributes as required, in key projects that may have a significant impact to the business if not managed and implemented effectively.
• Maintain industry specific business, regulatory and legal knowledge.Contributes to the development of internal skills through knowledge and information sharing with the team.

Requirements

Formal Education

• B-Com Degree or equivalent qualification majoring in Internal Audit or Risk Management or Accounting.
• Professional certification: Certified Internal Auditor (CIA) or Charted Accountant (CA) would be advantageous.
• Member in good standing with the Institute of Internal Auditors.

Experience

• At least 3 - 5 Years Internal Audit experience.
• Exposure to FMCG or Manufacturing or Franchising Industry would be advantageous.
• Completed article with a reputable audit firm will be an added advantage.

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Main Outputs and Responsibilities for This Position

• Perform administrative work as and when required related to training role
• Assist in ensuring that Training Restaurants subscribe to the standards required for training
• Provide daily feedback to the business on previous day’s activities
• Assist with the FOH and BOH workshops and skills development
• Assist with Skills Assessments and documentation thereof of restaurant staff
• Provide ongoing in-store Training and Refresher Training
• Assist Franchise Managers with in-store training when requested (overnight when necessary)Do store visits to assist FM with practical coaching.
• These store visits will encompass working hours as per operating times of specific restaurant including weekends
• Assist with Store Openings
• Assist in updating all training manuals with relevant information
• Updating training status on SharePoint
• Keep updated with Brand requirements and specifications
• Follow up post opening of new restaurants on the status and do refresher training where required
• Have weekly feedback meetings with the Operations Team in terms of status per outlet
• Compile monthly training calendar and schedule appointments accordingly
• Liaise with Administrator to make accommodation/travel bookings and follow up on vouchers to ensure travel is booked correctly
• Assist menu developer with new product development and training ahead of new menu launch

Requirements

Formal Education

• Minimum of Matric
• A related tertiary qualification would be an advantage  

Experience

• Minimum of 3 years’ experience in Food Service Industry   

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Main Outputs and Responsibilities for This Position

• Assist with the development and implementation of franchisee specific business plans and budgets.
• Interpret monthly management accounts, benchmark and suggest corrective actions where necessary.
• Protect brand integrity via implementation and measurement of Standards of Operations Programmes. Identify and communicate formal training needs to the skills trainer for training intervention.
• Monitor and feedback information about competitor activity and pricing within his/her region.
• Identify in-store training needs and implement OJT (on the job training) interventions and coaching.
• Assist franchisee in selecting and formulating locality marketing plans in order to increase brand awareness and grow their business.
• Ensure implementation of national marketing campaigns.  
• Enforce correct use of all supporting elements i.e. point of sale, premiums etc.
• Act as brand custodian and ensure brand integrity is always protected via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing.
• Drive the Menu matric accuracy ongoing
• Assist marketing team with menu launches and product development
• Participate in annual Business Plans and Marketing plans development

Requirements

Formal Education

• Minimum Matric, preferably related tertiary food service qualification.

Experience

• Minimum 5 years franchising experience in similar role – Preferred.
• Good knowledge of food service industry, preferably CDR categories.
• Strong financial and computer literacy.

go to method of application »

Main Outputs and Responsibilities for This Position

• Assist with the development and implementation of franchisee specific business plans and budgets.
• Interpret monthly management accounts, benchmark and suggest corrective actions where necessary.
• Protect brand integrity via implementation and measurement of Standards of Operations Programmes. 
• Identify and communicate formal training needs to the skills trainer for training intervention.
• Monitor and feedback information about competitor activity and pricing within his/her region.
• Identify in-store training needs and implement OJT (on the job training) interventions and coaching.
• Assist franchisee in selecting and formulating locality marketing plans in order to increase brand awareness and grow their business.
• Ensure implementation of national marketing campaigns.
• Enforce correct use of all supporting elements i.e. point of sale, premiums etc.Act as brand custodian and ensure brand integrity is always protected via adherence to all requirements across key functions namely, Operations, Development, HR, and Marketing.
• Drive the Menu matric accuracy ongoing
• Assist marketing team with menu launches and product development
• Participate in annual Business Plans and Marketing plans development

Requirements

Formal Education

• Minimum Matric, preferably related tertiary food service qualification.

Experience

• Minimum 5 years franchising experience in similar role – Preferred.
• Good knowledge of food service industry, preferably CDR categories.
• Strong financial and computer literacy.