Portfolio Manager Consumer at Nedbank

Job Purpose

Our Client Value Management: Strategy and Commercialisation Business Unit within Retail and Business Banking is looking for a seasoned professional to join our team. In this role you will be required to facilitate innovation/idea generation, create conceptual documents to understand opportunity / challenge, business case and benefits tracking. This role is critical to ensure that all initiatives are formed and facilitated through the correct process and channel to realise business value. 

Job Responsibilities

• Build and maintain effective working relationships.

• Build strong stakeholder relationships by providing advice on credit processes, policies, documentation and system enhancement.

• Ensure clients' expectations are met to the required standards.

• Audit staff performance in line with client and operational standards.

• Ensure efficient work ethic and achievement of Business Unit strategies and goals.

• Draft and present monthly business reports to stakeholders.

• Compile and analyze reports from direct reports in accordance with findings, trend analysis and risk indicators.

• Ensure team transformational targets are met during recruitment, retention and training process and using preferred suppliers.

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

• Develop and implement action plans to address issues raised in culture surveys.

• Create a client service culture. Support implementation of business optimization improvement through team engagement.

• Encourage team to generate innovative ideas and share knowledge.

• Identify and drive development and implementation of solutions.

• Conduct on-the-job training, counselling and coaching.

• Identify staff performance gaps from assessment evaluations and analyze performance data.

• Adhere to the terms and conditions of employment.

• Ensure service level agreements are achieved and maintained.

• Maintain and update QA policies and procedures.

• Enhance policies and procedures by reviewing and recommending submissions to the business.

• Support decision making by gathering and analyzing information from different sources.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 4-6 years in banking, proven record in facilitation, particularly Innovation and Idea generation.

• Must have expereience in business case creation and pitch document

• Good facilitation skills in Innovation workshops (Hackathon, 6 hats) and project management/scrum master skills to drive delivery objectives at a Portfolio level

• Must have experience and used to engaging with Executive and Operational teams

• Scaled Agile Framework, Workshop and Innovation Facilitation, Systems, Powerpoint, Business Analysis

Type of Exposure

• Built a high performance culture

• Built and maintained stakeholder relationships

• Client and Relationship Results

• Delivered compliance risk management programmes and advice

• Designed Workforce Planning Solutions

• Developed and Implemented Communications Strategy

• Improved Processes and Culture

• Manage internal process

• Managed Transformation & Innovation

• Managed Relationships

• Managed budget

• Supported Transformation, Change and continued Improvement

Technical / Professional Knowledge

• Communication Strategies

• Diversity management

• Employee training/development

• Governance, Risk and Controls

• Principles of project management

• Relevant regulatory knowledge

• Stakeholder management

• Strategic planning

• Management information and reporting principles, tools and mechanisms

• Client Service Management