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Our Client Value Management: Strategy and Commercialisation Business Unit within Retail and Business Banking is looking for a seasoned professional to join our team. In this role you will be required to facilitate innovation/idea generation, create conceptual documents to understand opportunity / challenge, business case and benefits tracking. This role is critical to ensure that all initiatives are formed and facilitated through the correct process and channel to realise business value.
Build and maintain effective working relationships.
Build strong stakeholder relationships by providing advice on credit processes, policies, documentation and system enhancement.
Ensure clients' expectations are met to the required standards.
Audit staff performance in line with client and operational standards.
Ensure efficient work ethic and achievement of Business Unit strategies and goals.
Draft and present monthly business reports to stakeholders.
Compile and analyze reports from direct reports in accordance with findings, trend analysis and risk indicators.
Ensure team transformational targets are met during recruitment, retention and training process and using preferred suppliers.
Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
Develop and implement action plans to address issues raised in culture surveys.
Create a client service culture. Support implementation of business optimization improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.
Identify and drive development and implementation of solutions.
Conduct on-the-job training, counselling and coaching.
Identify staff performance gaps from assessment evaluations and analyze performance data.
Adhere to the terms and conditions of employment.
Ensure service level agreements are achieved and maintained.
Maintain and update QA policies and procedures.
Enhance policies and procedures by reviewing and recommending submissions to the business.
Support decision making by gathering and analyzing information from different sources.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Minimum Experience Level
4-6 years in banking, proven record in facilitation, particularly Innovation and Idea generation.
Must have expereience in business case creation and pitch document
Good facilitation skills in Innovation workshops (Hackathon, 6 hats) and project management/scrum master skills to drive delivery objectives at a Portfolio level
Must have experience and used to engaging with Executive and Operational teams
Scaled Agile Framework, Workshop and Innovation Facilitation, Systems, Powerpoint, Business Analysis
Type of Exposure
Built a high performance culture
Built and maintained stakeholder relationships
Client and Relationship Results
Delivered compliance risk management programmes and advice
Designed Workforce Planning Solutions
Developed and Implemented Communications Strategy
Improved Processes and Culture
Manage internal process
Managed Transformation & Innovation
Supported Transformation, Change and continued Improvement
Technical / Professional Knowledge
Governance, Risk and Controls
Principles of project management
Relevant regulatory knowledge
Management information and reporting principles, tools and mechanisms
Client Service Management
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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