To effectively drive and deliver on the segmented model portfolio thus ensuring performance targets are achieved in line with the Old Mutual Insure business strategy.
Develop optimum relationships with intermediaries and internal role players.
Ensure continuous strategic and business alignment between intermediary and Old Mutual Insure.
Manage allocated portfolio wrt growth, retention, profitability and any other business relevant factors.
Ensure positive relationships are built and maintained and excellent customer service is provided to various role players (internal and external).
Ensure relevant feedback, information and reports are prepared, submitted and presented to various stakeholders on all aspects of growth and profitability.
Deliver optimal customer experience, quality of service and achievement of personal targets.
Identify and develop sales opportunities.
Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions.
Identify and drive the cost to serve model with relevance to allocated broker segment.
Identify and drive opportunities to improve and enhance product and service offerings.
Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products.
Resolve customer complaints and queries where necessary.
Keep abreast of market conditions and trends and relevant industry regulations.
Management of main critical focus areas on balance sheet.
Display and deeper understanding of and ability to market effectively all aspects of the business, including UMAs, and Specialist Insurance.
Optimal use of business tools, such as SFA, BI, CRM on demand to drive relevant business imperatives.
Control DMA within portfolio.
Drive increased utilisation of mf online and any other self-service platforms.
Effective participation in any relevant industry related functions or forums.
Job Requirements
Grade 12
NQF Level 4 insurance qualification would be advantageous
Valid driver’s license
2 - 3 years commercial underwriting experience
Minimum of 2 years insurance sales/marketing experience, but 3 – 5 years preferable
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