Portfolio Manager – (Project Management Office) at Nexio

ROLE PURPOSE

• The Portfolio Manager: PMO provides strategic and operational leadership for the Project Management Office, ensuring the successful delivery of programs and projects aligned with organizational objectives. 
• This role oversees departmental operations, resource allocation, and governance while driving continuous improvement and adherence to SLAs and KPIs.

ROLE REQUIREMENT

• Lead strategic planning for the PMO, aligning portfolio delivery with organisational goals and client expectations.
• Implement and maintain governance frameworks, processes, and policies to ensure compliance with organisational standards.
• Lead and manage the PMO team, including hiring, onboarding, coaching, performance management, succession planning, and professional development.
• Oversee the financial management of projects, including budgeting, forecasting, and reporting on expenditure vs. plan.
• Ensure all projects adhere to agreed timelines, budgets, and quality standards.
• Monitor project performance against KPIs and agreed deliverables, allocating and managing resources across projects to ensure capacity, skills, and workload balance.
• Provide accurate, timely, and actionable reporting to internal and external stakeholders, including dashboards, risk registers, and progress updates.
• Identify risks and issues across the portfolio and implement mitigation strategies, including escalation to senior leadership as required.
• Champion continuous improvement initiatives, driving process optimisation, automation, and lessons-learned sessions.
• Support change management initiatives, ensuring smooth adoption of new processes, tools, and standards.
• Facilitate cross-functional collaboration between PMO, CSOC, Service Management, and other business units.
• Allocate and manage resources across projects to ensure capacity, skills, and workload balance.

Key Performance Indicators (KPIs):

• Aligning tactical and operational priorities to address resource and operational challenges
• Accountable for ensuring appropriately skilled resources through mapping key outputs, facilitating the assessment of team skills, identification of training needs, and implementing programs to enhance performance.
• Accountable for setting clear business related targets for service levels and ensure delivery of services can be properly assessed, monitored and managed against the targets
• Accountable for the alignment of the practices and services with changing needs, through ongoing improvement, to ensure efficient and effective management of products and services
• Responsible for customer retention by ensuring customer satisfaction, maintaining strong relationships, and improving the overall service experience
• Evaluate risk and participate in quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits for MSOC
• Support strategic planning for CSOC operations, including capacity planning, workforce optimization, and service roadmap development.
• Project compliance rates aligned to time and budget.
• Team productivity, engagement, and retention metrics.
• Accuracy, timeliness, and insightfulness of project and management reporting.
• Successful implementation of continuous improvement initiatives.

Qualifications and Experience

Qualifications:

• Bachelor’s degree in Business Administration, Project Management, Information Technology, or related field.
• Project Management certification (e.g., PMP, PRINCE2, or equivalent and ITIL) preferred.
• Professional development in leadership, portfolio management, or program governance is advantageous.

Required Experience:

• 8+ years in project/program/portfolio management within a corporate or technology environment.
• Proven experience leading and managing teams, including performance management, coaching, and succession planning.
• Strong experience with portfolio governance, financial management, and programme management.
• Demonstrated ability to manage multiple projects simultaneously with strong planning and organisational skills.
• Experience in reporting to senior management and interfacing internal and external stakeholders.
• Track record of implementing process improvements, change management initiatives, and operational excellence programs.