Principal Business Process Analyst at NTT Ltd.

Your day at NTT DATA

• The Principal Business Process Analyst is a highly skilled subject matter expert, responsible for optimizing and transforming company business processes to drive efficiency, innovation, and excellence.
• This role involves collaborating with cross functional teams, leveraging technology, and implementing best practices to streamline workflows, enhance customer experience, and achieve business objectives.
• The Principal Business Process Analyst encourages and drives innovative thinking in the business process space to identify new ways of improving processes and delivering value.

Key responsibilities:

• Performs business process development and improvement initiatives aligned with company goals and industry best practices.
• Develops initiatives to streamline processes and enhance cross-functional collaboration.
• Contributes towards the development and executes a strategic roadmap for process optimization and transformation aligned with the company goals and objectives.
• Leads efforts to improve operational efficiency, eliminate waste, and enhance the quality of services through the adoption of best practices such as Lean and Six Sigma.
• Analyzes existing processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Collaborates with IT teams to leverage technology solutions such as automation, AI, and data analytics to enhance process efficiency and effectiveness.
• Works closely with cross functional teams to understand their unique processes, challenges, and requirements.
• Drives the implementation of process changes, ensuring effective change management strategies are in place to minimize resistance and maximize adoption.
• Contributes toward defining and tracks key performance indicators (KPIs) to measure the success and impact of process optimization initiatives.
• Ensures processes are aligned with customer needs and expectations, leading to improved customer satisfaction and loyalty.
• Identifies potential risks associated with process development and / or changes and mitigation strategies to ensure smooth transitions.
• Provides regular updates to executive/senior leadership on process optimization initiatives, outcomes, and future plans.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Extended analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
• Business process technology product knowledge.
• Extended knowledge on processes and up and downstream impact of process steps.
• Excellent analytical skills and the ability to identify process bottlenecks and improvement opportunities.
• Excellent project management expertise, including project planning, execution, and stakeholder management.
• Excellent communication skills for interacting with senior leadership/management, cross-functional teams, and stakeholders.
• Extended proficiency in process mapping, documentation, and workflow design.
• Extended knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
• Strong problem-solving abilities and a proactive approach to finding solutions.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or related field.
• Project Management certification preferred.
• Six Sigma or Lean or equivalent type certification preferred.

Required experience:

• Extended experience in business process improvement, process reengineering, or related roles within the IT services industry.
• Extended experience in constructing business process methodology toolbox.
• Extended experience in project management methods such as Scrum or Waterfall.
• Extended work experience combined with functional knowledge of workstreams.