Principal Clerk- Durban at eThekwini Municipality

Job Purpose    

• To provide all necessary clerical and administration services to the Revenue Protection Branch.

Key Responsibility Areas    

• Provides assistance to the Administration Assistant.
• Attends to telephonic enquiries and the counter in respect of Revenue Protection Matters.
• Compiles list of audits required from completed work and captures feedback information from site inspections on the computer systems.
• Prepares documentation, including the processing of complaint forms manually and electronically as directed.
• Checks meter details and consumption patterns on relevant computer systems.
• Generates, processes and captures the removal of all gear (RAG) from connection.
• Captures data on the computer system with regard to meter changes and allocating meters to workshop or connection to maintain data integrity.
• Processes requisitions on the computer system.
• Undertakes the raising and reversal of estimated charges and other fees.

Competencies    

• Written Communication
• Oral Communication
• Attention to Detail
• Ethics and Professionalism
• Planning and Organising
• Problem Solving
• Data Processing & Analysis
• Use of Technology
• Service Delivery Orientation
• Client Orientation and Customer Focus

Essential Requirements    

• Grade 12 (NQF Level 4) or equivalent.
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements    

• Grade 12 (NQF Level 4) or equivalent and an Administrative certificate.
• Valid motor vehicle driving license.
• 3 Years relevant experience.